At Leidos you’ll enjoy 12 weeks’ paid parental leave as a primary carer, competitive remuneration, flexible work practices, discounted health insurance, novated leasing and more. You have the option for an additional 12 Days leave per year when you enrol into the Life Days Program. Foster your career through complete access to mentoring and learning and development opportunities. Be part of a business with strong professional development with a track record of internal promotion and career transitions. Join one of our many advocacy groups and participate in a paid volunteer day. Be part of the difference. 

About your new role:

As part of a small team you will be responsible for managing the life-cycle of all Problems. Objectives are to prevent incidents from happening and to minimize the impact of incidents that cannot be prevented. You will also maintain information about known errors and workarounds.

• Provide ITIL Problem Management services to the program whilst working towards best practice approaches to Problem Management and sharing knowledge across the Problem Management team;
• Provide on time, meaningful and high quality reports with detailed analysis targeted at the right audience;
• Participate in the Continual Improvement program across relevant process areas;
• Provide input to process changes across the multi-vendor environment, including delivery of ongoing training and development activites;
• Ensure adherence to Governance structures for all new process design and existing process change;
• Review all process improvement suggestions, including analysis of operational impact on customer, suppliers and internal delivery, and provide recommendation of solutions.

About you and what you'll bring:

• Ability to develop strong client and stakeholders relationships engaging proactively through collaboration and chairing meetings.
• Strong presentation, positive attitude & exceptional communication skills (written & verbal)

Qualifications

• Bachelors degree from an accredited institution in a related discipline, or equivalent experience/combined education;
• ITIL V3 / V4 Certification highly regarded;
• Strong understanding of Problem Management methodologies and best practice
• Incident management and response with relevant experience operating in a Federal government setting
• Able to apply quality management methodologies and tools to resolve complex problems for the client
• Good understanding and wide application of service management documentation and day to day requirements of managed services delivery. 

This role does require the successful applicant to be an Australian Citizen and be eligible for a baseline clearance.