We’re a large scale systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years’ local experience and the backing of a 32,000 global network, we currently number 1,000 employees mainly in Canberra and Melbourne. We’re growing fast and are building a business that is focused and fit for the future. Change and innovation are central to the way we work, and we thrive when developing unique, practical solutions to seriously complex challenges.

Leidos Australia is the largest commercial supplier of intelligence services to the Australian Government and provides a number of critical systems integration projects to the Department of Defence. We also deliver service management, including service desk, for the Australian Tax Office, supporting 25,000 ATO end users.

Your New Role

We are seeking an experienced Asset & Configuration Manager to join our SACM team on our long-established ATO account. A proven track record in the management of CI classes, CIs, CI Mapping, Assets and other CMDB functions is highly regarded, and ServiceNow experience desirable.

In this role, you will join a team delivering CMDB governance, management and continual service improvement to the ATO’s multi-vendor environment – ensuring that the other ITIL functions can rely on the CMDBs accuracy to drive their processes efficiently.

Your Responsibilities 

• Asset & CI lifecycle is defined, adhered to and refined as needed;
• The CMDB is accurate & up to date;
• ServiceNow is configured for asset and CI management;
• Management of CI classes, asset models, mandatory fields;
• Ad-hoc & monthly SACM reporting
• Standard configuration activities such as bulk loads, auditing & validation checks are done on a regular basis;
• Engaging & working with other Service Provider SACM staff to ensure their data complies with the policy & procedures;
• Standard governance activities under direction from the Service Delivery Manager
• Identifying & implementing continual service improvements to the SACM process & operations.

About you and what you'll bring

• Minimum 3 Years’ experience in a Configuration Analyst or Service Asset & Configuration Management (SACM) role;
• ServiceNow CMDB experience (desirable);
• ITIL V4 Qualified (desirable);
• Good understanding of all the ITIL Processes and how SACM integrates with the other ITIL Processes;
• Strong technical, logical & problem solving skills;
• Strong presentation, engagement & communication skills (written & verbal);
• Baseline clearance (desirable).

What You'll Love

At Leidos you’ll enjoy 12 weeks’ paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing and more. Foster your career through complete access to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions. Join a company who acknowledges “People First”.