Problem Manager

  • Canberra ACT, Australia
  • Full-time
  • Job Type: Permanent

Company Description

The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions for the most complex and high risk challenges.

Job Description

About your new role:

As part of a small team you will be responsible for managing the life-cycle of all Problems. Objectives are to prevent incidents from happening and to minimize the impact of incidents that cannot be prevented. You will also maintain information about known errors and workarounds.

  • Provide ITIL Problem Management services to the program whilst working towards best practice approaches to Problem Management and sharing knowledge across the Problem Management team;
  • Provide on time, meaningful and high quality reports with detailed analysis targeted at the right audience;
  • Participate in the Continual Improvement program across relevant process areas;
  • Provide input to process changes across the multi-vendor environment, including delivery of ongoing training and development activites;
  • Ensure adherence to Governance structures for all new process design and existing process change;
  • Review all process improvement suggestions, including analysis of operational impact on customer, suppliers and internal delivery, and provide recommendation of solutions

Qualifications

About you and what you'll bring:

  • ITIL V4 Certification highly regarded
  • Strong understanding of Problem Management fundamentals and best practice
  • Demonstrable ability to consistently produce excellent results in a large scale and complex environment
  • Ability to work collaboratively with internal and external stakeholders to achieve outcomes
  • Experience with ServiceNow preferred

Additional Information

This role does require the successful applicant to be an Australian Citizen and hold a current Defence NV-1 security clearance .

At Leidos, we’ve built our business on the ability to Redefine Possible and the same applies to your career. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility. We look forward to welcoming you.

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