We’re a large scale systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years’ local experience and the backing of a 37,000 global network, we currently number 1,400 employees mainly in Canberra and Melbourne. We’re growing fast and are building a business that is focused and fit for the future. Change and innovation are central to the way we work, and we thrive when developing unique, practical solutions to seriously complex challenges.

Your New Role

You'll form part of a highly skilled team performing 3rd level application and system support for the Defence environment, as part of the Centralised Processing (CP) program. Working in a large and complex environment, your role will be to manage Citrix solutions and support project work across a broad spectrum of technologies.

This role can be based in Melbourne, Adelaide or Canberra. 

Specifically you will perform a variety of activities which involve standard procedures for Citrix Systems requiring familiarity and expertise with a broad field of Systems Engineering and knowledge, which may include:

• IT Support for Citrix solutions and advice on projects
• Operates as third level support for Citrix Virtual Applications and Desktops (CVAD) solutions and related-services
• Act as root cause driver to identify and remediate platform configuration issues or bugs
• Serve as operational 2nd/3rd level of escalation for CVAD and related technologies
• Responsible for pro-active problem solving of CVAD site issues capacity problems, tune CVAD environment to achieve optimal performance and availability 
• Produce CVAD health check processes and methods required to reduce and eliminate CVAD issues effecting end users
• Lead resolution of specific issues and internal projects associated with assigned responsibilities for CVAD platform and technologies
• Assist with delivery of project deliverables of CVAD platform infrastructure implementations 
• Act as a delegate Citrix SME where required
• Mentor and provide knowledge transfer and training to other Systems Administrators
• Participate in team on call roster and be available for early/late starts rosters to cover 7am – 7pm weekdays

About You and What You'll Bring

Coupled with your education and practical experience, you will demonstrate a ‘can-do’, pro-active, approach with the ability to understand the business, identify issues and develop relationships to achieve Leidos’ objectives. 

• Solid experience in complex Citrix Virtual Applications and Desktops (CVAD) environment as a System Administrator/Engineer
• Proficient experience with administering, configuring and monitoring complex multi-domain Citrix environments over a wide area network
• Professional experience with operational support, complimented with technical project involvement in this area
• Professional experience in planning and execution of tasks related to the evaluation of new Citrix based initiatives (Version Upgrades, Third-Party Solutions, and Integration with additional Enterprise Systems)
• Strong experience with troubleshooting tools for analysis of operating system events and performance, network captures, monitoring of processes and Citrix supplied tools.
• Strong skills in with automating processes to establish consistent repeatable process using powershell and other automating technologies
• Prior experience with Citrix health checks, preventive maintenance activities and documentation
• Prior experience  with the installation, configuration and support of multiple Citrix Virtual Application and Desktop infrastructure deployments across non-production and production environments
• Prior experience with on call, patching and after hours work under minimal or no supervision
• Mentor junior members of the team and collaborate with all team members for efficient and timely deployment of core Citrix Virtual Application and Desktop infrastructure and services
• Using various automation techniques to streamline build activities and regular process such as virtual desktop deployment and health checks.

This role does require the successful applicant to be an Australian Citizen and hold a current NV-2 security clearance. 

At Leidos you’ll enjoy 12 weeks paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing and more. We have a strong track record of internal promotion and career transitions.