We’re a large scale complex systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years’ local experience and the backing of a 32,000 people global network, we’re growing fast.

The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions for the most complex and high risk challenges.

At Leidos, we’ve built our business on the ability to redefine possible and the same applies to your career. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility. We look forward to welcoming you.

Project and Team – The opportunity

This is an opportunity to lead our performance and configuration management team on our biggest federal government account.

The performance and configuration management team is responsible for building and managing all the service level agreements across our entire private and public cloud technology stack, as well as being accountable for the IT configuration management processes, tools, and culture that allows our organisation to measure and improve all aspects of the services we deliver.

Reporting into the Governance and Performance Manager, you’re joining a larger capability that has end-to-end accountability for all aspects of the service-levels, ITIL functions, automation, tools and cross-functional services for one of the biggest IT environments in Australia.

Duties – What you’ll be doing

You’ll be leading the team that:

• Manages the complex configuration data that drives our billing, service-levels, and continual service improvement
• Operates and improves the configuration management tools and processes to drive continually better and more consistent configuration data
• Builds good customer relationships and keeps all stakeholders informed on service levels and configuration data
• Manages, troubleshoots, automates, and tunes the configuration management and service level products
• Makes recommendations for purchases and upgrades of software, services and processes that drive service-level and configuration management improvements
• Understands and interprets IT service contracts to ensure that tools, technology, and processes are aligned to create the best outcomes we can deliver
• Coordinates with vendors and sub-contractors to deliver and improve the systems and services we manage for our customer.

A true data and numbers person you have experience in implementing tools and processes to measure service-levels and experience in delivering and improving IT configuration management tools and data.

You bring a combination of commercial acumen, experience in service delivery and high expertise in commercial performance management frameworks and methodologies in an ICT environment.

Having expert skills and experience in the following areas is essential:

• Service level management and reporting
• IT configuration management and CMDBs
• ServiceNow
• ITIL v4 processes
• Microsoft Excel
• Enterprise data warehouse tools

Having skills and experience in the following technologies would also be a great advantage:

• PowerBI and QlickSense
• Microsoft SQL

General knowledge of one or more of the following technical disciplines would also be highly valued:

• Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS)
• Public cloud service integration
• Outsourcing and vendor management

This role requires the successful applicant to be an Australian Citizen and hold, or be able to obtain an NV-1 security clearance.

Attributes – About you

You are a data-driven, methodical person and you are obsessive about using attention-to-detail in your approach to solving problems.

You will always do the right thing, not necessarily the easy thing. You take accountability for outcomes, and you are generous in your actions and outputs. You tackle problems with independent and critical thought and you never stop caring about the work products you create. If you build it, you help support it. If you break it you help fix it.

You work well in an environment where you can be proactive and pick up and work on whatever tasks need to be completed to fulfil the goals of the team. You are self-directed and don’t tend to wait for management direction if you can see what needs to be done. That means you take end-to-end ownership of an outcome and follow up with everyone who needs to be involved in creating that outcome.

Most importantly, you ensure that everything you and your team does is secure, consistent, repeatable, and scalable.

What You’ll Love

At Leidos you’ll enjoy 12 weeks’ paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing and more. Foster your career through complete access to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions.