The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions for the most complex and high risk challenges.

About the Project and the role.

Leidos is seeking a mid-level experienced professional all-rounder whose experience encompasses working in the ICT Service Management and Service Operations space. You will initially be working on a project that seeks to replace the existing Service Management tool with a new tool. This project will also be revising existing Service Operations processes and procedures to enhance operational efficiency as well identifying opportunities to exploit the new technology being delivered. This project has wide ranging impacts for our customer and its continued journey for operational excellence. You will have that Business Analysis mindset to identifying and solving problems. You have the knack to strike the balance between the desirable, the possible and the reasonable and successfully communicate this balance, You will be comfortable with creating documents ranging from problem definition and solution options through to procedures manuals and everything in between. 

 About you and what you will bring

You will be a Strategic thinker, using your initiative and decision making to deliver outcomes. You will thrive in being a creative, lateral thinker, with ability to chart a systematic course amongst ambiguity and potential political landscapes. This is a role where you will be supported in the role of business analysis and business transformation. 

Communication, listening, interpreting and document creation is key - highly effective communication, negotiation and persuasion will support the high standard of client service we are looking to provide.

Details of the role below:

The business analysis function shall include:

• User requirements / needs / enhancements.
• define and analyse business problems / needs / enhancements;
• capture and model current and planned future business processes;
• conduct User liaison and support for development activities including process definition, procedure creation, business rule definition and options analysis and recommendations.
• participate in software testing to verify User needs and business processes; and
• support Change Management and transition of solutions into production and operational use

Demonstrated Knowledge

• Demonstrated understanding of ICT Service Management principles and practices (ITIL)
• Demonstrated understanding of BABOK functions and roles
• Demonstrated understanding of SDLC principles and practices

What you will love

The ability to use your highly effective analysis skills to help the organisation adapt to change whilst implementing that change with team. It is a highly collaborative environment where the right person can really contribute. 

Candidates must be Australian citizens in order to obtain a baseline clearance