Our name isn’t the only thing that’s unique about Leidos Australia. We’re a complex systems integration company building world-class solutions across government and defence that ensure peace of mind for the entire nation. Supported by global backing from our US network, we’re trusted by our customers to deliver the most innovative answers to their most complex challenges. Seriously interesting work that benefits and safeguards every Australian. That’s where you come in.

About your new role

We have an exciting opportunity to join our one of our high performing teams here at Leidos. this role is responsible for the coordination and fulfillment of Standard Service Requests (SSR) to meet this Program's obligations.  It will be assisting with co-ordination and automation of the IT Ordering Catalogue, and further developing underlying procedures, as well as delivering the expected results within the expected time frames, as per the Service Request Processes defined by the Process Owner.

Your responsibilities will include (not limited to):

• Execution of the Service Request Processes and Procedures;
• Contribute to further development of Service Request documentation including process, procedures, work instructions, knowledge base articles, etc.
• Prepare Reports for presentation as required;
• Ensure necessary corrective actions are executed via the correct Service Management processes;
• Provide reports to the ITIL Process owner to determine trends or problems in process execution or education;
• Provide general communication in support of the ITIL process to ensure communication and steps are completed appropriately;
• Act as contact point for Service Providers in the multi-vendor environment to handle Service Request related issues, and escalate appropriately when required;
  Coordinate with other ITIL Process Coordinators;
• Ensure data integrity within the client management systems.

About you and what you'll bring

• ITIL V3 Foundations highly regarded 
• Good understanding or Service Desk operations, and ideally Service Desk experience 
• Strong customer service skills
• Ability to work autonomously or part of a team

Due to client requirements we can only consider Australia Citizens with the ability to obtain Baseline clearance.