Our name isn’t the only thing that’s unique about Leidos Australia. We’re a complex systems integration company building world-class solutions across government and defence that ensure peace of mind for the entire nation. Supported by global backing from our US network, we’re trusted by our customers to deliver the most innovative answers to their most complex challenges. Seriously interesting work that benefits and safeguards every Australian. That’s where you come in.

We have an opportunities to join a small close knit team that works closely with our client. Our team has a diverse mix of skills and cross training is a strategy, so flexibility will be required. This is also a newly formed team and your input into the phase in activity and creation of process and procedures for the day to day operations will be critical.

About your new role

You'll be accountable for all first to second level support activity including:

• Answering calls, monitoring support mailbox's and chat streams, 
• Installing, configuring, upgrading and maintaining desktop zero and thin clients on multiple environments, 
• Supporting software tools including MS Office, Internet browsers, and commercial user tools
• Setting up administrator and user accounts, maintaining system documentation, tuning system performance, and allocating mass storage space.
• Providing technical solutions on a wide range of  IT related problems, and independently determine and develop approaches to solutions. 
• • Governing and supporting ITIL processes like Change, Problem and Incident management 

About You
Working for Leidos, you will be required to work as part of a team but have the maturity to work autonomously. Your strong communication, interpersonal and technical skills will be key to establishing yourself with the customer and team.

• Ideally you will have a working knowledge of the following technologies:
• VMware technology stack 
• Windows workstation and Server Operating Systems (PowerShell scripting highly regarded)
• Good understanding of networking 
• RHEL Linux (Python scripting highly regarded)
• Working knowledge of ServiceNow or other ITSM tool (Administration experience in Service Now would be highly regarded)
• AWS experience

Due to the nature of the role we require the successful applicant to be an Australian Citizen and hold a current NV1 security clearance.

ITIL Foundations

At Leidos, we’ve built our business on the ability to Redefine Possible and the same applies to your career. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility. We look forward to welcoming you.