The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions for the most complex and high risk challenges.

About your new role

We have a permanent opportunity for a Transition Planning & Support (TP&S) Manager to lead and manage the transition of multiple Programs of work of varying scope & complexity from projects into Service / BAU operations. As part of this role, you will perform the following functions:

• Co-design the continuous improvement of Transition planning support policies, processes and procedures in a multi-service provider environment
• Build successful relationships across the client and vendor teams. Work with Transition support planning peers from the client, other service providers and project teams to ensure TP&S objectives are met with services transitioning seamlessly to business as usual support
• Actively participate in transforming the TP&S capability and build tighter integration with the IT Design Coordination process. 
• Engage and work closely with the client & various service provide teams across projects, support teams & service management teams ensuring required transition activities are completed, validated & signed off prior to 'go live' milestones;
• Drive governance and implementation of the TP&S process for all eligible projects while providing operational direction to the TP&S coordination staff. 
• Proactively identify & raise risks to successful transition to service and escalate through the appropriate channels to ensure the risk is understood and is either accepted or mitigated;
• Champion the value of TP&S to both internal and external stakeholders including driving regular training and education of teams who have inputs / outputs with the process.
• Provide subject matter expertise at a high level across all ITIL Service management disciplines to ensure the validations & signoffs being provided by project, support & service management teams are covering all reasonable aspects of a good transition to service.

About you and what you'll bring

Coupled with your education and practical experience, you will demonstrate a proactive approach with the ability to understand the business, identify issues and develop relationships, as well as:

• Professional experience working in a senior role within an project or ITIL Service management area
• Demonstrated experience in understanding the integration between various ITIL Service management disciplines and essentials for projects successfully transitions to operations
• Good working knowledge and application of a broad range of skills including software, systems and enterprise architecture, ITIL service management, Agile & DevOps
• Strong leadership skills and proven experience in working collaboratively with peers and service leads for adoption of improvements
• Strong customer service focus with the ability to empathise, prioritise and deal effectively with conflict
• Ability to develop and maintain productive internal and external relationships, partnerships and networks
• Deliver operational effectiveness and performance while suitable managing tradeoffs
• Ability to work autonomously and under limited direction

Due to the nature of the work this role will require applicants to be Australian Citizens with baseline clearance or ability to obtain one.