Problem Coordinator

  • Full-time
  • Job Type: Permanent

Company Description

Leidos Australia is the largest commercial supplier of intelligence services to the Australian Government and provides a number of critical systems integration projects to the Department of Defence. We also deliver service management, including service desk, for the Australian Tax Office, supporting 25,000 ATO end users.

Job Description

About your new role

Are you an experienced and talented Problem Coordinator? We have a great opportunity to assist a collaborative team on-site with a key Government client. This position will work with Service Management processes and procedures and drive the Continual Service Improvement Plan as it relates to all Service Management processes, specifically Problem Management.  

In your role you will

  • Contribute to co-design in a multi-service providers environment for Program policies and processes;
  • Develop solutions to minimise risk and increase success in the multi-vendor environment; 
  • Understand the scope and relevant attributes of all Service Levels and ensure that they are communicated across the service delivery team;
  • Ensure that the Service Level Management processes and procedures are conducted consistently throughout the organisation and in compliance with contractual obligations;
  • Prepare required reports to the Process Owner to determine trends or problems in process execution and/or education;
  • Coordinate meetings and representing Leidos as a Subject Matter Expert on contracts or projects.

About you and what you'll bring

  • Demonstrated experience with Service Level and Performance Management;
  • Demonstrated experience in managing data and ensuring quality and accuracy;
  • ITIL V3 Foundations;

Qualifications

Coupled with your education and practical experience, you will demonstrate a pro-active approach with the ability to understand the business, identify issues and develop relationships to achieve the Company’s objectives. 

Professional experience working within an IT or project environment is desirable.  

Additional Information

At Leidos, we’ve built our business on the ability to Redefine Possible and the same applies to your career. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility. We look forward to welcoming you.

Please note all applicants must be Australian Citizens with the ability to obtain Baseline Security Clearance. 

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