Our name isn’t the only thing that’s unique about Leidos Australia. We’re a complex systems integration company building world-class solutions across government and defence that ensure peace of mind for the entire nation. Supported by global backing from our US network, we’re trusted by our customers to deliver the most innovative answers to their most complex challenges. Seriously interesting work that benefits and safeguards every Australian. That’s where you come in. 

Our Corporate IT team has an opportunity for an enthusiastic Service Desk analyst to join our high-performing IT Service Desk for an initial 6-month term, with the option to extend to permanent.

Providing Level 1.5 support, this is an ideal platform for a new or established Service Desk professional with a high level of customer service. You will have many opportunities to broaden your knowledge and responsibilities in a constantly evolving role.

Working in a small team, you will work on a rotating roster that covers our standard business hours of 7:30am and 5:30pm, Monday to Friday, excluding National Public Holidays. There is a requirement to work on some Victorian public holidays, however this time is compensated.

Your day to day responsibilities include;

• Answering phone calls and accepting walk-in enquiries from staff
• Providing excellent customer service over the phone and in person
• Creating and maintaining ticket records accurately and efficiently
• Providing 1st and some 2nd level support
• Occasional desk side user support
• Managing major incidents
• Liaising with international support teams during Australian business hours
• Installing and configuring standard company software packages and applications using customised in-house toolsets.
• Assist users mapping network shares and printers.
• Co-ordinating software and hardware purchases. 
• Producing ad-hoc and scheduled reports.

Tertiary qualifications from an accredited institution in a related discipline (typically Information Technology), and/or equivalent work experience/combined education.

An ITIL v3 Foundation (or similar) certification is desirable, but not essential for this role.

A high level of skill in the following technologies are desirable:

• Microsoft Operating Systems (Windows 10) and software (Office 2016 suite including Outlook, Skype for Business)
• ServiceNow or similar ticketing systems

Your ability to learn and provide outstanding customer service will see you succeed in this role.

Ability to obtain a baseline security clearance is mandatory.

This role will be based at our Clayton office, but occasional travel will be required to our Scoresby locations as needed.

Applications Close, 11pm 21 March 2019