Service Transition Planning & Support Coordinator

  • Full-time
  • Job Type: Maximum Tenure

Company Description

The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions for the most complex and high risk challenges.

Job Description

About your new role

We have a 12 month fixed term contract to lead and coordinate the transition of multiple Programs of work of varying scope & complexity from projects into Service / BAU operations. Perform the following functions as part of a team:

  • Engage and work closely with the client & various service provide teams across projects, support teams & service management teams ensuring required transition activities are completed, validated & signed off prior to 'go live' milestones;
  • Faciliate integration between project teams, BAU support, Service management teams and ensure input being provided is suitable and are validating service design requirements, ensuring service transition activities are progressing and service operations are well prepared to accept into Production;
  • Proactively identify & raise risks to successful transition to service and escalate through the appropriate channels to ensure the risk is understood and is either accepted or mitigated;
  • Provide subject matter expertise at a high level across all ITIL Service management disciplines to ensure the validations & signoffs being provided by project, support & service management teams are covering all reasonable aspects of a good transition to service;
  • Work closely with the Service design coordinator & analyst to understand any design activities required to be completed by the project team and ensure they are being incorporated in build & test activities or highlight the gaps and raise risks.

Qualifications

About you and what you'll bring

Coupled with your education and practical experience, you will demonstrate a proactive approach with the ability to understand the business, identify issues and develop relationships, as well as:

  • Professional l experience working in a senior role within an project or ITIL Service management area,
  • Demonstrated experience in understanding the integration between various ITIL Service management disciplines and essentials for projects successfully transitions to operations,
  • Good working knowledge and application of a broad range of skills including software, systems and enterprise architecture, ITIL service management, Agile & DevOps.

Additional Information

Due to the nature of the work this role will require applicants to be Australian Citizens with baseline clearance or ability to obtain one. 

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