Customer Success Manager Iberia
- Madrid, Spain
MANGOPAY is a leading European fintech aiming to shape the future of exchanges by building powerful payment technologies for entrepreneurs.
We specialise in providing payment technology for marketplaces and crowdfunding platforms to enable them to process funds easily and automatically, so that they can focus on their business. Today, we have over 2,500 clients all across Europe, including some of the most innovative marketplaces such as Vinted, Rakuten, and more, for whom we have processed more than 18 billion euros since our creation in 2013.
Our everyday actions are based on our three values: entrepreneurship, collaboration and diversity. We have seven offices across Europe and we are proud to foster an inclusive and dynamic work environment, which has enabled us to grow into an innovative leader both locally and internationally.
MANGOPAY product is highly customizable and the Customer Success Team is designed to give clear advice and guidance in the decision-making process to become a client as well as in later life-cycle stages.
Reporting directly to the Lead Customer Success Iberia based in Madrid, this job is an opportunity for you to participate in the growth of the Iberia region by providing quality technical design for prospects and close account management for existing customers. You’ll work closely with our Iberia Sales colleagues based in Madrid as well to develop this market.
Take over and accelerate integration of our customers :
Provide technical and functional expertise for the customers at all stages: pre-sales; integration; activity monitoring
Advise and propose the best workflow, integration for the prospects’ business and needs
Analyse and follow the customer’s implementation
Be reactive and efficient on customer requests
Provide technical and functional workshops
Accompany clients in their fast growth
Centralize, understand and rewrite techno-functional needs and participate in the prioritization for your market.
Identify any recurring issues or needs and provide reports to the other internal teams
Closely monitor the customer’s activity and performance, escalating issues to the appropriate teams and service providers
Follow the customers’ business evolution as well as technical needs and escalate them to the teams in charge of the roadmap
You will actively participate in the development and success of MANGOPAY.
WHO YOU ARE
2/3+ years of work experience in customer-facing roles (account management,customer service, consulting, etc).
Thorough understanding of how a REST API works is a must. Confidence with web, mobile and back-end logic: You know how web coding works, even if you don’t have to code yourself.
Business acumen, solid understanding of different business models.
Fluent in Spanish and English is mandatory. Portuguese would be a plus.
Experience in B2B SaaS or fintech industries.
Experience in fast-paced working environments.
Are a doer
Are a fast-learner
Are a creative problem solver
Are analytical and know how to anticipate and adapt
Are proactive, curious, rigorous, responsive;
Are a team player.
Video-call with the Lead Customer Success Western Europe & Lead Customer Success Iberia.
Case Study and Debrief with previous interviewers + short interview with the head of Customer Success
Video-call or meeting with the Country Manager Iberia
Interested in this position? Apply without a second thought!
For us, applications are all very welcome. Our differences are our wealth : we are committed to promote and embody all shades of diversity for a more inclusive and equitable society.