French-speaking Customer Support Manager (m/f/d)

  • Stolberger Str. 374, 50933 Köln, Germany
  • Full-time

Company Description

Learnship Networks GmbH is headquartered in Cologne, Germany. We are the first European-wide internet language school specializing in live online instruction for business clients, connecting students and teachers from all over the world by video-conference in an interactive online classroom. Our teachers all receive tailor-made induction training, are located across the world and are able to teach from the convenience of their homes.

Job Description

We are looking for a French-speaking Customer Support Manager starting as soon as possible for the duration of two years to start with in our Headquarters in Cologne.

Your responsibilities:

  • Customer Support (via phone / video call / email) in different languages for end-customers from all over the world
  • Organization of language training courses with the participants and language trainers
  • Introduction to our virtual classroom in French and English, if applicable also in other languages
  • First Level IT Support
  • Communication and collaboration with other departments to ensure a smooth course organization and high customer satisfaction
  • Feedback management 
  • Administration, documentation in MS Office and our internal systems

Qualifications

  • Native-level fluency in French and very good English skills, other language skills are a plus
  • Educational background in languages, pedagogy, tourism, business or a similar field
  • You ideally have gained first work experience in customer service, outbound calling, administration or project management
  • A good level of comfort with technology and MS Office
  • Excellent communication skills, highly organized and structured working style
  • Energetic, very motivated and likes working in a multicultural team
  • Is able to balance multiple tasks and priorities flexibly and exudes professionalism

Additional Information

We offer:

  • A nice working atmosphere with room for your own development
  • The chance to actively contribute to our successfully and rapidly growing, international company
  • Four-six weeks of onboarding with our team mentors as well as individual trainings
  • The possibility to use your language skills on a daily basis
  • An international team that enjoys challenges with flat hierarchies
  • Perks like fresh fruit and soft drinks as well as company events
  • Free transportation ticket for tram, bus, bike in and around Cologne
  • Benefits for regional activities with cooperation partners in the Cologne - Bonn area
  • The opportunity to start a career in Germany

Help customers from all over the world & become a part of our multicultural team! Upload your CV now in only 3 minutes!

Privacy Policy