Leadstack Inc.

Job Descriptoin

• Plans, implements and supports clinical software, hardware, operating systems and / or distributed clinical information systems of moderate scope and complexity. Contributes to estimates of resource needs and scheduling of system upgrades and modifications.
• Works on complex initiatives to analyze patient care workflow in various clinical departments, and to develop and define information technology solutions for improved system integration and functionality. Organizes medical record tools and data. Applies innovation in management of complex scenarios.
• Collaborates with key clinical users on complex projects to modify workflow due to new releases and system upgrades. Plans and develops improvements in functionality and efficiency of clinical applications. Liaison between vendors and IT leadership.
• Contributes to the development of new projects at all levels of scope and complexity. Performs systems analysis, planning and preparation, coding, testing, implementation and client / vendor coordination.
• Designs and conducts user training in clinical information system workflows and processes, hardware and / or operating systems at all levels of complexity. Develops effective tools and aids for systems training.
• Troubleshoots escalated issues of moderate complexity and scope with clinical software, hardware, operating systems and / or distributed clinical information systems. Identifies and coordinates service and support as needed between clinical engineering, IT, networks, departments and outside vendors. Proposes new solutions in regards to workflows, processes, system designs or developments as needed.

Problem Solving 

Common problems solved by the employee:

·         Troubleshooting system problems that prevent a user from completing a task in the software

·         Build ordersets, note templates, and other documentation tools 

·         Troubleshoot inbasket message routing

Less frequent and more complex problems solved by the employee:

·         Researching issues that cross multiple applications and operational departments (e.g. Billing workflows)

Problems/situations that are referred to this employee's supervisor:

·         Problems that impact multiple users, patient safety, compliance or medical risk

·         Workflow solutions that change users EHR workflows that need CS/IT governance

·         Project that scope has changes significantly

Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training.

As a condition of continued employment, Epic certification in Radiant must be obtained within 6 months of hire.