Since 2014, we have been transforming holiday home rentals into an exceptional experience, combining the world’s most beautiful properties with unrivalled service.

Whether in legendary or unexpected destinations, we find the perfect home for each of our travellers. Every stay is carefully planned, crafted and fully personalised to offer a truly bespoke experience.

We build lasting relationships of trust with our clients and are redefining the standards of luxury holiday rentals to create memories that last long after the holiday is over ✨

Our teams are the key to our success. They design and create each trip as a unique project. Our local teams travel the world to select the most remarkable homes and ensure unrivalled hospitality and service at each destination.

As a member of the Operation Support Service (OSS) team, you will handle key administrative and operational tasks for Resort Managers, Business Development and Business Operations teams across all destinations. While you will not interact directly with property owners as an after-sales contact, your behind-the-scenes support enables these teams to dedicate their time to delivering exceptional service, nurturing owner relationships, and driving sales growth. Your precision and quick turnarounds will keep property data up-to-date and ensure seamless, timely support across all locations.

Missions & responsibilities:

1. Administrative support 

• Update and maintain property details in order to have the highest level of information in our tools: property descriptions, gallery updates, practical details.

• Maintain pricing and availability up-to-date in internal tools.

• Keep track of essential owner documents (contact information, banking details, legal documents) and ensure these are readily accessible for the teams.

• Efficiently handle administrative emails and miscellaneous requests from owners addressed to Resort Managers.

• Contribute to recurring or special batch initiatives to execute bulk updates for specific tasks across all regions.

2. Competitiveness & performance

• Conduct market prices collection and analysis (benchmarking and market analysis) to be in line with the market with a focus on Local agencies across multi territories and countries.

• Work closely with Resort Managers to flag any anomalies or opportunities for strategic adjustments (pricing, availability optimizations, conditions).

3. Cross-department collaboration

• Work closely with other departments to collect or share information that support Resort Managers in their daily tasks.

• Prepare the new legal partnership contracts for the Resort Managers, ensure the accuracy of the client rental contract information.

• Assist with payment issues.

• Provide operational support to Sales Administrators/Payment team within the OSS team

• Ensure to follow internal procedures to guarantee qualitative and transparent information for all teams.

• Assist both the resort operations and business development teams at Bramble Ski.

• Assist the business development teams across different regions with the onboarding of new properties on our website. 

• Support Business Operations teams with project management oversight on designated initiatives

4. Continuous improvement & reporting

• Receive and follow up on issues raised by Resort Managers (e.g. missing data), coordination with the relevant teams until resolved.

• Suggest process improvements to reduce turnaround times and boost owner satisfaction.

• Help produce regular OSS reports, including time saved by Resort Managers and owner satisfaction metrics.

• Education: Degree in administration, management, tourism, or a related field.

• Experience: Previous experience in administrative management, back-office, or customer support is highly valued.

• Skills:

  • Full professional proficiency in Greek and English (written and spoken). Comfort in a third language (French, Italian or Spanish) is a plus.

  • Strong organizational skills, attention to detail, and rigor.

  • Comfortable with digital tools and systems (Excel, HubSpot, Pricing tools)

  • Ability to multitask and meet tight deadlines.

• Personal Qualities:

  • A strong interest in or sensitivity to the luxury, hospitality and tech sectors.

  • Team-oriented and service-minded.

  • Proactive, autonomous, and adept at prioritizing.

  • Analytical mindset with a drive to streamline processes.

  • Exemplary organization, rigor, and punctuality.

  • Excellent verbal and written communication skills to build trust-based relationships with internal teams.

Perks:

• 🍽️ Meal vouchers.

• 💻 Company Mac computer and mobile phone.

• 🎂 One day off for your birthday.

• 🏡 Up to 2 days of remote work per week.

• 🎊 Year-round events (Christmas Party, Summer Party, etc.).

Process:

1. Initial call with HR

2. Job interview with the manager

3. Submission of a Business Case

4. Presentation of the Business Case to the manager

5. Reference checks