Our client is looking for a Front Office Manager for their 4-star hotel in Hertfordshire. The role would suit a Reception Manager looking for their next management role within a growing nationwide group.

The Front Office Managers focus will be the consistent delivery of high standards of service and as such a key area of responsibility will be training staff to the correct level. You will be directly responsible for the reception and nights team within the hotel.

The Role

·As a Front Office Manager, you will be responsible for the efficient and effective performance of the reception and nights team. 

·Whilst pro-actively performing your duties you will be giving quality service to both internal and external customers.

·Check that room allocation and upgrades are conducted proficiently

·Ensure guests are welcomed and receive an outstanding level of customer service

·Ad-hoc administration duties e.g. department timesheets

·Management and training

·Liaising with all departments on a daily basis

·Monitoring revenue figures to ensure targets are met

Experience and Skills required

•Experience in a similar role is essential

•Must have previous fine dining experience and worked to AA standards

•Good communication and interpersonal skills

•Ability to motivate and train staff

•Able to work to deadlines

•Able to work within budgets

Salary and Benefits

•My client is offering the successful Front of House Manager a salary up to £27,000

•5 out of 7 days.

·Opportunities for promotion and progression as the property expands

·28 Days Holiday including bank holidays

·Discounts on Food and Beverage