eCommerce Product Owner

  • 3000 Boul le Corbusier, Laval, QC H7L 3W2, Canada
  • Temps plein

Description de l'entreprise

Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two online stores. We attribute our success to the unwavering commitment of our team to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

Description du poste

The eCommerce Product Owner relentlessly drives the laura.ca and melanielyne.com customer experience by establishing the roadmap for new site features and functionalities and enhancements of existing features and functionalities, and leads delivery of these improvements with the goal of maximizing site conversion, average order value and CLTV.

As a strong communicator and internal champion of eCommerce innovation, you will lead and align stakeholders across teams.

Critical Functions

  • Identify opportunities to enhance our eCommerce experience, including optimization of the browse and search experience, navigation, product listing page, product detail page, cross-sell and upsell, checkout and post-purchase, to increase conversion rate, average order value and CLTV.
  • Identify, create stakeholder alignment on, lead, and implement initiatives to elevate the vital customer experiences surrounding the transaction, including delivery, returns and packaging.
  • Partner with eCommerce Analytics, Testing & Optimization Manager for both discovery and validation of initiatives to improve the site experience, ensuring that the enhancement roadmap is supported by data.
  • Partner with the eCommerce Operations team for the evaluation, development, UAT and sign off for all enhancement initiatives
  • Partner with the Digital Technology Manager and Business Technology Analyst to ensure proper scoping, testing and delivery of enhancements, including creation and management of JIRA tickets.
  • Source and lead discovery sessions, evaluate and manage partner solutions to ensure the development and delivery of an optimal online customer experience.
  • Keep abreast of industry trends and benchmarks

Requirements

  • 3+ years of experience in eCommerce driving the roadmap, feature realization and/or operations support.
  • Understanding of our core audience and intuition for their drivers, combined with rigorous application of the Analytics and Testing process.
  • Excellent communication skills and demonstrated experience building strong partnerships across teams and external partners.
  • Ability to thrive in a fast-moving environment, deal with ambiguity, and remain focused on execution

Renseignements complémentaires

Working Conditions and Environment

  • This is a full-time position.
  • Works in a standing/walking/sitting position.