Senior Account Manager

  • Phoenix, AZ
  • Full-time

Company Description

LaneTerralever encourages a culture of independent thought, innovation, and problem-solving – finding great solutions to new challenges. We are extremely motivated but have a great respect for work-life balance. We’re not big on egos and attitudes – we’re all here to learn from each other, create amazing work for our clients and to help shape the industry we work in. If you want to work for a firm that honors your experience, integrity, and passion for the business, then we are the company for you.

Job Description

The Account Management team holds a pretty important role. They’re the head of client accounts, drivers of change, solution-oriented thinkers, advisers to clients on all things business strategy, and the ones who rally LT'ers to think bigger, do better, and achieve more.

Description of Responsibilities:

  • Establish a strategic relationship with clients and serve as a business consultant
  • Effectively execute strategies, problem-solve, and develop solid business relationships
  • Client advocate - must know the problem we are trying to solve and why are we doing this for the client
  • Uncover opportunities to drive growth through customer satisfaction & revenue
  • Be able to produce a set goal of new business per year from existing clients
  • Review and analyze client-facing reports
  • Translate wins, opportunities, and objectives to clients
  • Monitor and present new and upcoming marketing trends to clients
  • Communicate effectively and frequently with clients
  • Day-to-day communication with client for strategic and new opportunities
  • Ensure account success and adjust account accordingly to accommodate for changing environments
  • Provide clear client feedback to internal teams
  • Rally internal teams to create strategic recommendations and bring new ideas to the table
  • Develop, manage, and pursue SOWs, change orders, and amendments
  • Identify new client requests and opportunities, engage Project Management team and shape the request based on available service
  • Initiate client and new business kickoff meetings (internal & external)
  • Makes decisions on budget allocation and required scope (subject to realities and estimates provided by the Project Manager)
  • Monitor client satisfaction, identify emerging issues and escalate internally

Qualifications

Required Experience and skills:

  • Mix of agency and in-house or client-side experience
  • 6+ years digital marketing, strategy or account management experience
  • Strong organizational skills and a hands-on approach
  • Excellent analytical skills
  • Willingness to aggressively take on new responsibilities
  • Integrity, independence, and a desire to apply your skills
  • Ability to represent and promote LT and demonstrate value added service to clients
  • Experience with, and up-to-date knowledge of, the entire digital spectrum, including website and mobile design and development, social media, paid media, and search engine optimization
  • Proven ability to navigate and lead large brands and organizations
  • Ability to effectively manage several projects and/or accounts at once
  • Excellent oral and written communication skills for effective communication to clients, internal staff, and the management team
  • Bachelor’s Degree from an accredited school

Additional Information

If you are applying from outside the Phoenix area, please outline your relocation plans and your availability to interview locally. All applications will be handled with discretion and confidentiality. Must be authorized to work in the US without sponsorship. No agencies, please.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.