Pharmaceutical Company.

• Develop instructor-led learning programs geared toward both a technical and an end-user audience. 

• Develop quick reference cards, manuals, and presentation decks that can be delivered in person or used as a stand-alone job aid both now and in the future. 

• Deliver interactive, engaging, and highly effective instructor-led training sessions in person and via web conferencing tools. 

• Create online courses using Articulate to support ongoing training needs. 

• Create and deliver course surveys to ensure that learning is meeting all identified needs. 

• Bachelor’s degree in technical writing, computer science or other related field is preferred. 

• At least 5 years’ experience designing, developing and delivering online and instructor-led training to technical and end user audiences. 

• At least 3 years’ experience developing online courses 

• ITIL Foundations Certification required; ITIL training experience preferred 

• Prior experience creating training for ServiceNow application highly desirable 

• Prior experience in a global environment preferred 

• Outstanding communication skills, both written and oral, with audiences of all levels 

• Ability to establish and maintain strong relationships 

• Flexible and adaptable; able to work in ambiguous situations 

• Knowledge the Microsoft Office Suite required