In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.

Responsibilities:

• Create, process and maintain file records as per customer specifications • Index and image documents • Retrieve files as outlined in contract performance standards • Pick up and deliver files to designated locations (internally) at customer request • Re-file documents as per customer specifications • Coordinate off-site storage as needed • Utilize various computer applications (data entry and word processing functions) as appropriate • Handle time-sensitive material like confidential, urgent packages • Lift, move and shelve storage boxes containing exhibits and files • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude • Demonstrate flexibility in satisfying customer demands in a high volume, production environment • Consistently adhere to business procedure guidelines • Take direction from supervisor or site manager • Maintain all logs and reporting documentation; attention to detail • Adhere to all safety procedures

Required Qualifications:

• Records/file maintenance experience • Excellent communication skills both verbal and written • Ability to effectively work individually or in a team environment • Competency in performing multiple functional tasks • Ability to meet employer's attendance policy • Computer skills: Microsoft Outlook or similar applications; proficiency in Excel a plus • Ability to lift, move and shelve exhibits and file storage boxes weighing up to 50 pounds, with or without accommodation • Significant walking and standing for long periods of time, with or without accommodation • Willingness to submit to a pre-employment drug screen and criminal background check Preferred Qualifications: • Records management system experience preferred • Prior experience working in a legal environment a plus • Customer service experience preferred