At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

In a time of unprecedented expansion, we are seeking a Salesforce Specialist to join our team. In this role, you will play a crucial role in optimizing and advancing our Salesforce platform to drive business efficiency and enhance customer relationship management. The position requires leveraging expertise to collaborate with various Lakeshore teams to implement and maintain solutions that align with business objectives. Applicants should have excellent problem-solving and analytical skills.

A day on the job looks like this: 

• Stay current with Salesforce best practices and recommend optimizations to improve system performance 
• Identify opportunities for automation and process improvements 
• Collaborate with developers for more complex customization requirements 
• Ensure data integrity and accuracy through data cleansing, de-duplication and regular data maintenance 
• Create and maintain data imports, exports and data-migration processes 
• Develop and maintain reports and dashboards to provide insights into sales performance, pipeline management and key metrics 
• Support and train end users on how to create and utilize reports and dashboards 
• Collaborate with integration teams to ensure seamless data flow between Salesforce and other systems 
• Provide ongoing support and training to Salesforce users 
• Act as a point of contact for user inquiries, troubleshooting issues and technical challenges 
• Understand Salesforce releases and updates and how they will impact the Sales team and Lakeshore overall 
• Conduct testing and validation of new features and functionalities 

Got the skills and experience? Here’s what we’re looking for: 

• Bachelor’s degree in a related field 
• Mid-level experience (2–4 years) as a Salesforce Specialist 
• Sharp communication skills 
• Strong interpersonal skills 

And here’s our end of the bargain! 

• Hourly: $38.46-$45.67 with an annual bonus of up to 10%
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. INDRLL11