At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

We are in search of outcome-oriented manager that thrives in a fast-paced environment while giving excellent support to the team and providing superb customer service.  

The CCP Service Group (CSG) Manager will guide the decisions made in our day-to-day operations. In this role you will use your analytical and problem-solving skills to guide the team to the most cost-effective solutions. The ideal candidate will have solid experience analyzing data, strategic planning, and workflow efficiencies, as well as superb communication, training, and interpersonal skills to support department growth and development. Since you’ll be working closely with a variety of cross-functional teams both internal and external, excellent collaboration skills are also a must. This position a hybrid of work from home and office position. You must be available to be on-site at our Carson headquarters when needed.  

A day in the office looks like this: 

• Coaching, training, mentoring, and developing team members   
• Supporting the daily operations of the CSG Team and the Sales Support Department  
• Assisting team members in problem-solving with the ability to jump in and collaborate to create fast resolutions  
• Overseeing vendor collaboration, rate negotiations and national account agreements  
• Analyzing reports and examining workflows  
• Recognizing and rewarding team achievements—big and small  
• Positively and proactively managing team members  
• Coaching, training, mentoring, and developing team members  
• Driving the continuous process improvement mission regarding productivity and quality output  

Got the skills and experience? Here’s what we’re looking for:

• Minimum 2-4 years of progressive people management experience required 
• Exceptional interpersonal skills and the ability to work effectively with people at all levels  
• Strong analytical, planning, and problem-solving skills with an outcome-oriented mindset  
• Must be able to work in multiple programs and experience with Salesforce is a plus   
• Ability to collaborate with cross-functional teams  
• Superb communication and interpersonal skills  
• Excellent organizational skills and the ability to teach their direct reports how to be the same 
• Positive customer service–oriented mindset  
• Ability to thrive in a fast-paced environment  
• Ability to manage multiple projects simultaneously with superior attention to detail   

And here’s our end of the bargain! 

• Salary: $72,000-$90,000 with an annual bonus of up to 15%
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. INDRLL11