At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

In a time of unprecedented expansion, we are seeking an experienced Fraud Manager to lead the development of our Fraud department with a specific focus on cybersecurity, cyber source systems, PayPal and Retail fraud. In this critical role, you will be responsible for establishing and enhancing fraud prevention strategies and ensuring the security and integrity of our payment processes. Applicants should have proven experience in fraud management, particularly in the context of cyber source systems, Stripe, FICO, SAP and PayPal. The ideal applicant also has strong knowledge of cybersecurity best practices and payment security protocols. 

A day in the office looks like this: 

• Lead efforts to secure payment processes, particularly within cyber source systems and PayPal, to prevent fraudulent transactions and chargebacks 
• Identify and log patterns, then resolve them through different platforms (Amex, Discover, Visa and Mastercard) 
• Manage strategy design and configuration in fraud prevention platforms 
• Collaborate with external vendors and partners, including payment processors and cybersecurity firms, to implement best practices and stay updated on industry trends 
• Conduct thorough investigations of suspected fraudulent activities, document findings and report to relevant authorities as necessary 
• Design and execute fraud prevention strategies, utilizing data analysis, machine learning and fraud detection tools to proactively identify and mitigate risks 
• Work closely with cross-functional teams, including IT, Legal and Finance, to integrate fraud prevention measures into existing processes and systems 

Got the skills and experience? Here’s what we’re looking for:

• Bachelor’s degree in Cybersecurity, Information Technology or a related field 
• Familiarity with fraud detection and prevention tools and technologies 
• Excellent analytical and problem-solving skills 
• Strong leadership and team management abilities 
• Effective communication skills, both written and verbal 
• Detail-oriented and able to work effectively in a fast-paced environment 
• Retail fraud experience with BOPIS issues for multiple locations 

And here’s our end of the bargain! 

• Salary: $99,000-$110,000 with an annual bonus of up to 15%
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount on products that make you smarter
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. INDRLL11