At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

In support of company growth, we’re looking for a Senior Learning Lead to support our Retail Stores and Operations Organization to be a member of our Talent, Performance, Leadership, Learning & Organizational Effectiveness Team (TPLLO). This role will develop and implement integrated and comprehensive learning programs for all Lakeshore Retail employees. The role will be a thought and execution partner with Retail leadership and their HR Business Partners for envisioning, strategizing, designing, creating, and executing learning and development to support the goals and objectives of the business. Big picture thinking in this role is critical and the ability to set a Retail training vision at large scale and bring to life is a key measure of success in this position. Building and maintaining relationships with Retail leaders and key stakeholders is important to drive influence and buy-in needed in this impactful role. As a Subject Matter Expert in the Retail Stores environment and Learning & Development, the role is an important conduit to combine best practices in adult learning while also addressing the TPLLO long range plan work including implementation of company goals and objectives, Retail strategy goals and the use of a Diversity, Equity, Inclusion and Belonging (DEIB) lens to help ensure DEIB practices are embedded throughout all learning opportunities. 

This role reports to the Director of Learning and Onboarding. 

A day in the office looks like this: 

1. Design, create and execute effective and engaging learning content for both training and development for Lakeshore’s Retail Division 

• Proactive Partnership with Retail leadership: 
  1. Understand and influence the business line or purpose goals and objectives within Retail training 
  2. Design long term and short-term vision of learning plans/curriculum for various needs; evaluate and evolve plans on a quarterly basis at minimum 
  3. Act as a consultant and partner to the leader and HRBPs for Retail team and leadership development 
• Create and uplift content/aligned curriculum to meet the needs of adult learners, addressing determined KPIs 
  1. Share key trends and observations, connecting the importance of training content to achieving business goals influencing prioritization of key knowledge, skills and abilities as needed 
  2. Proactively create learning content that drives behavior change and delivers on business needs as well as enhance current content to uplift learner skillset 
  3. Deeply understand learner and business needs in creation of appropriate learning content 
  4. Apply up to date industry knowledge and best practices to content 
  5. Employ innovative learning strategies to best meet the learner; for example, live or self-paced learning opportunities 
• Deliver content with assessment measures, providing trackable ROI 
  1. Design assessment tools aligned to determined KPIs 
  2. Execute and/or facilitate relevant, engaging and inspiring content per designed learning plan/curriculum with high levels of success. Collect, analyze and interpret data including insight-gathering to measure success/KPIs of programs and initiatives. Apply data learnings to future content and learning modalities; provide recommendations/solutions to TPLLO leadership on how best to enhance current trainings based on data trends 
  3. Deliver ROI data to the Leader of Learning and Onboarding on a monthly and quarterly basis, use data to translate into compelling storytelling to highlight current strengths and opportunities 
  4. Incorporate engaging facilitation skills to execute self-paced learning paths or live learning events that are measurably successful, innovative, inspiring and promote behavior change 
• Partner and Support Onboarding Team with to ensure comprehensive content development for first 90 days – both general “what” technical and process-based content and “how” Lakeshore culture content is delivered effectively in 1st 90 days to set our teams up for success 
  1. Partner with Business Leaders and TPLLO Onboarding Team to ensure relevant and effective onboarding strategies, plans & content are relevant and effective. 
  2. Provide divisional expertise and nuances to TPLLO Onboarding Teams that help evolve effectiveness and efficiency of Onboarding knowledge, skills & abilities. 
  3. Design assessment tools to determine and meet KPIs 

Got the skills and experience? Here’s what we’re looking for:

• Bachelor’s degree required, adult learning certification preferred 
• 5-7+ years HR combined experiences in Learning, Talent Management, HRIS and/or PMO related activities. Business Partnership in a fast-paced, high-growth environment preferred 
• Subject Matter Expert (SME) in Retail with strong business acumen required 
• Minimum 3-5 years Retail experience, educations Retail experience preferrable 
• Ability to think, translate strategies, made decisions and execute independently with business partners, while updating key stakeholders accordingly, including TPLLO leadership, the TPLLO team and HRBP teams. 
• Comfortability and ability to effectively lead and influence cross-functional teams – from Sr. Leaders to individual contributors. 
• Deep levels of knowledge of adult learning practices and the ability to apply those practices to all types of learning modalities 
• Proven ability to design, create, deliver, and facilitate adult learning with success 
• Understanding, consideration of, and the ability to apply Diversity, Equity, Inclusion, and Belonging best practices 
• Ability to build trusted partnerships across all levels with professional maturity to know when to exert influence and when to follow 
• Ability to be a proactive self-starter, able to build plans and empowered to work independently as well as a part of a large team 
• Ability to simplify, streamline and clearly articulate complicated processes through clear communication and easy, practical application 
• Strong data analysis, reporting, and insight-gathering to measure success of programs and initiatives 
• Excellent verbal & written communication skills, with ability to influence change in an established culture 
• Motivated life-long learner who is always looking to improve and uses assessment to measure levels of contribution 
• Ability to travel 25% of the time throughout the United States to train, develop and coach in person as well as virtually

And here’s our end of the bargain! 

• Salary: $90,000-$115,000 with an annual bonus of up to 10%
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount on products that make you smarter
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. INDRLL11