IT Service Desk Technician, Level 1

Lakeshore Learning Materials is one of the most innovative manufacturers of educational materials in the country. Specializing in top-quality products for the home and classroom, we are a thriving multichannel organization with a robust web business, multiple catalogs for early learning and elementary programs, over 60 store locations and a sales force that is second to none. Thanks to the daily contributions of the amazing people who make up our team, Lakeshore has experienced continuous growth since the day it was founded in 1954. 

Our company infrastructure is growing—and we need a self-starting IT Service Desk Technician (Level 1) to help us keep pace! If you are a technology enthusiast with solid experience supporting large Windows/Mac environments and applications in a fast-paced but casual corporate setting, we want to hear from you. You will have experience handling level 1 issues over the phone, assigning tasks and providing outstanding customer service to multiple internal departments. You need to be highly flexible, possess a willingness to learn and can adjust to changing business needs.

A day in the office looks like this:
• Answers incoming IT support calls via phone and Help Desk ticketing system
• Provides timely support to end users of PCs, Macs, iPhones®, Androids® and multiple business applications
• Assigns tasks and work requests—performs follow-ups as needed to ensure resolution
• Provides outstanding customer service
• Establishes and maintains excellent working relationship with end users
• Investigates and solves desktop and other systems-related issues
• Translates technical terms into nontechnical language
• Recognizes high-priority issues and responds accordingly
• Assists fellow team members and performs other duties as needed

Got the skills and experience? Here’s what we’re looking for:
• 1–2 years of computer support experience; previous Desktop Support experience a plus
• Solid grasp of troubleshooting Windows, Mac, iPhone® and Android® technologies
• Self-motivated with good time management and organizational skills
• Sense of urgency
• Excellent attention to detail
• Strong interpersonal and communication skills
• Ability to perform at a high level without close supervision
• Ability to articulate technical issues clearly
• Availability for on-call rotation and/or occasional Saturdays (standard work week is Monday–Friday)

And here’s our end of the bargain! 
• Competitive compensation based on skills and experience
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Exceptional training and support, and all the resources you need to be successful
• Super-awesome annual profit bonus plan
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. INDRLL2