Ladd Dental Group has been providing the highest quality dental care across Indiana communities for over 40 years! By taking our talent and experience, and combining it with our top-tier team of dental professionals and business support staff, we are able to deliver our patient-centric model of care to communities that would otherwise go underserved with out compromising on care quality or patient experience, all at a great value for patients.

PRINCIPAL PURPOSE OF JOB: The Patient Coordinator interacts with patients, via the telephone, to provide them with great experiences by doing that little bit of extra. The Patient Coordinator performs a variety of tasks including, but not limited to:

ESSENTIAL JOB FUNCTIONS:

• Answering the telephone in a friendly, professional, and helpful manner;
• Adhering to HIPAA standards at all times;
• Collecting appointment-related information;
• Collecting new patient data regarding name, address, phone number, insurance, etc.
• Maintaining patients’ records and documents;
• Gathering insurance information for the Insurance Coordinator for processing, verifying, and integrating with patients’ accounts;
• Preparing morning Medicaid list;
• Managing doctor and hygiene schedules according to approved templates;
• Tracking x-rays and exams as needed;
• Communicating efficiently and effectively with Doctors, Practice Managers, Treatment Coordinators, and the Insurance Department to maximize goals set by Management;
• Opening and closing as scheduled;
• Scanning documents as needed.

ADDITIONAL JOB FUNCTIONS:

• Identifying and utilizing all forms in patient charts;
• Identify teeth via names, numbers, and surface names;
• Learning dental codes and flow of different procedures;
• Assisting in training others as needed.

Education/Certificates/Licenses/Training/Registration Requirements

• High School Diploma/equivalent (GED) required
• Two years of office experience, preferably in dentistry, is desired
• Must be able to operate a computer. Must be proficient in Microsoft programs including, but not limited to, Excel, Access, Outlook, and Word. Must be able to learn other software programs required by the department
• Must be able to do basic accounting and mathematical computations with a high degree of accuracy
• Must have the ability to communicate effectively with patients, doctors, staff, and the community
• Must be reliable, dependable, and goal oriented
• Must be able to handle calmly and efficiently situations ranging from routine to emergency
• Must have excellent memory and organizational ability skills
• Must be able to set priorities, organize, and handle multiple responsibilities

Physical

• Ability to sit or stand at a workstation for extended periods
• Occasional ability to lift, carry, and put away parcels weighing up to 35 lbs.
• Occasional ability to travel to other locations

Use of Tools

Standard office equipment including, but not limited to, personal computer, two-way radio, multi-line telephone system, fax machine, copier, and calculator.

WORK ENVIRONMENT: Most of the work is performed in a fast-paced office setting with frequent interruptions. Some of the work may be performed at any of the SigNet/Ladd Dental offices.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employment is considered “at-will” by both the employer and the employee.

EQUAL EMPLOYMENT OPPORTUNITY POLICY: Ladd Dental Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This job description is subject to change without notice depending on the needs of the organization.

All your information will be kept confidential according to EEO guidelines.