Labournet is one of the largest Industrial Relations, Human Capital and Payroll Consulting firms in South Africa. The Labournet Group is currently experiencing tremendous growth and as such we’re constantly searching for top talent.

The IT Support Agent is responsible for providing technical support to employees within the Labournet Group. Ensuring that employees have functional company equipment, keeping record thereof and troubleshooting any issues that may arise. The main criteria of successful job performance is ensuring that the agreed service levels are met or exceeded for end-user support. 

Minimum Experience Required: 

• 2-3 years of practical work in the field of IT and IT Support (at user, system, and network level) 
• Troubleshooting Windows 11 
• Experience with the Office 365 Admin Center  
• Experience in troubleshooting and performing administrative tasks on desktops, laptops, and end- user devices 
• Experience in liaising with partners and vendors 
• Experience with ticket handling and management systems including prioritisation 
• Working knowledge and experience with Active Directory 

Core metrics: 

• Physical ability to do manual labour, (install network cables, laptops, printers, etc.) 
• Ability to interact and communicate on all levels. 
• Troubleshoot all IT related queries  
• Maintain systems to ensure quality control. 

• Matric 
• A+, N+, MCSA / MSCE 
• Diploma/B. Degree in IT would be advantageous 

In return, we offer you

Culture

We pay attention to output rather than time spent, and we offer a flexible working environment.

Employer of choice

Our managers believe in putting their people first and are devoted to their growth and development, hence we practice servant leadership (inverted pyramid).

Flexibility

You must look after yourself; you cannot pour from an empty cup, and we prefer work-life integration to work-life balance.

Passion

Bring a sense of purpose to work and depart with a sense of success.

How we work at Labournet
Gone are the days when you had to sit in traffic to go to work! Our hybrid working approach enables employees and their managers to agree on a working environment that promotes productivity while also allowing them to balance their professional and personal lives. We can now create an office environment wherever we are, while sustaining virtual cooperation between our employees and teams, thanks to technology.

Why should you join Labournet?
It's more than just a job with Labournet. It's a mission to make our clients compliant by doing meaningful work that focuses on cutting-edge, customer-centric services and technology solutions. Every year, you can help us by facilitating HR best practice, by securing our company's ultimate compliance across the whole employee life cycle! In the end, you've created a profession that no one could have predicted.

Who are we?

Your Strategic Partner in Human Resource Solutions

Our dedicated team of highly trained and educated consultants are passionate about taking workplace issues and translating them into HR Solutions that are accessible, flexible, affordable, comprehensive, and motivated by the goals and objectives of your business. Labournet strives to become an extension of your HR department to fulfill your compliance needs, allowing you to keep a relentless focus on core activities.

The trusted compliance partner to employers, solving their evolving compliance needs.

What do we do?

We provide leading compliance solutions through-out South Africa that implement best practices within the businesses we partner with.