Key responsibilities:

·Input and process all orders for UK customers (wholesalers, retailers, multiples, etc). Print case/box labels as required for each customer’s requirements.

·Despatch/invoice orders for all UK trade and arrange carrier collection

·Arrange any credit notes needed for customers

·Deposit cheques and enter payments 

·Keep exceptions log up to date and process customer complaints/discrepancies as necessary

·Match GRN’s and enter supplier invoices on Encore resolving any queries with Purchasing – shared job.

·Check own emails and reply as necessary

·Check emails in INFO address and distribute as necessary at least twice daily – shared job.

·File any paperwork

·Telephone cover

·Fire Marshall & First Aider

Key accountabilities:

·Ongoing development of UK customer relationships regarding invoicing through direct telephone conversations and follow up of all emails

·Ensuring your duties are carried out in a timely manner

·Efficient, effectively carrying out your duties within agreed time scales

·Reporting any irregularities immediately to your senior administrator

·Taking on new duties if and when this is appropriate

Hours of work are Monday-Thursday 8.30-17.00 Friday 8.30-13.45