• Troubleshooting L2 incidents and closing incidents on the ITSM tool and updating the KB documentation.

• Configuration changes as recommended by the L3 team

• Log analysis and management – (move logs from log server to reduce memory consumption / resource utilization)

• SNMP configuration on security devices.

• Patching the security HW/SW environment.

• Checkpoint Firewall rule changes.

• Building and troubleshooting VPN B2B ipsec tunnels. On Cisco ASA

• Bluecoat (filter web traffic on corporate networks) changes.

• Creating reports and basic dashboards

• Vendor coordination and Follow ups (e.g. RMA, TAC, patch upgrade)

• Symantec End Point protection management.

· Resolve incidents provided by the Symantec SaaS SOC up to an L2 experience level

· Using the Symantec SOC portal for analyzing the logs, user administration, security control items

• Documentation / risk register / run book / SOP (verification)

• SLA and KPI reports

• Checkpoint firewall (version R77.xx) :23 HA clusters

• Cisco ASA 51xx series

• Blue Coat Secure Web Gateway, CAS, Future = SSL-V appliance

• FireEye ETP

• Symantec

• Tufin

• SOC & Security Analysis reporting

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