The hub of LVMH Fragrances & Cosmetics in Singapore (100 persons - 7 brands: Dior, Guerlain, Make Up Forever, Benefit, Fresh, Givenchy & Kenzo) is supporting the fast moving and growing Cosmetics business of the whole APAC region.

To participate in the refinement of the quality process flow and the development of analytical/ tracking tools to drive quality improvements plan in contributing to customer satisfaction.

Opportunities & Exposure

1. Drive process optimization in Claims Management

- Perform UAT (User Acceptance Test) on evolution/ enhancement of newly developed on-line tool
- Enhance communication & marketing of new tool - Support roll-out of tool to new sites within APAC
- Provide training to internal & external team within APAC
- Identify improvement areas and develop actions plan with project committee to reduce claims

2. Drive improvement in data quality management

- Participate in evidence gathering and root cause determination to secure the quality process in our logistics partner (Ceva) to fulfil customer’s expectation
- Perform thorough quality analysis to measure the effectiveness of various quality processes using data and internal auditing tools
- Initiate corrective actions for procedural or process deficiencies
- Develop common tools to facilitate weekly performance tracking/ reporting and follow up of KPI’s and actions plan

Requirements
- Able to commit 6 months of internship
- Analytical skills and good Microsoft Office technical skills (knowledge of SAP or any WMS software is a plus)
- Good interpersonal, communication and presentation skills
- Strong Project Management and Change Management skills
- Continuous improvement oriented, open minded & Team player
- Customer and result oriented