Take your career to the next level in the luxury beauty and fragrance industry. Join Make Up For Ever, and become part of a prestigious global brand. As part of the LVMH family, you’ll have the opportunity to showcase your talent and contribute to our dedication to excellence.

Make Up For Ever

MAKE UP FOR EVER is a collective of make-up artists co-creating high performance products and services. Makeup is an Art and through artistry, MAKE UP FOR EVER aim to inspire and empower people to unleash their personal edge.

Our organizational culture is unique, dynamic, and progressive. Highly distinguished by creative passion, intellectual energy and where our employees are constantly motivated to do their best, we also encourage an inclusive culture that nurtures enduring professional relationships and we seek out those who can bring about inspiring ideas through their wealth of life, work experience and passion.

What we offer

• Competitive salary and benefits package
• Opportunities for career advancement within a global luxury brand
• A diverse and inclusive workplace
• Ongoing training and development programs
• Experience the prestige of working with iconic beauty and fragrance brands

Your Impact

• Identify training needs and formulate winning strategies for Education across respective markets to support their business needs and objectives.
• Lead and facilitate the regional educators in planning, developing, and implementing strategies and projects.
• Ensure TR & SEA-specific retail excellence with the client-centric approach in all Education programs and activities are executed in line with Makeup FOR EVER’s standards & values.
• Collaborate with and influence the International Edu team to fulfill market needs such as events and training programs.
• Lead Retail Operation Executive SG to ensure the smooth running of store operations to push sellout.

Your Mission 

Strategy Planning & Training 

• Develop and adapt education materials to address the business environment's and customers' needs.  
• Lead and coach educators to implement training programs and strategies.
• Follow up and evaluate the effectiveness of training programs and activities and provide recommendations to markets.
• Design and execute the planned retail & education curriculum, digital learning APP, and grooming guidelines for the retail team to optimize productivity to achieve the overall sell-through objectives.
• Assist educators in planning training calendars and budgets to meet the overall business, sales, and marketing objectives.
• Work with educators to improve the field team’s brand & product knowledge, make-up skills, and selling techniques.
• Plan and deliver training according to market needs – Singapore Local Market and TR-specific training.  
• Maintain a keen understanding of competitors' training trends and best practices.
• Plan for forecast training gifts and testers with educators.

People Development 

• Collaborate with educators & retail team to identify and develop talents to advocate and implement “The Makeup Artist Journey.”
• Provide regular Train-the-Trainer workshops to educators and the retail team.
• Train and provide certification for regional educators and field teams on in-house development programs.
• Map out regional educators’ development with the HQ education team and arrange workshops to elevate skills.
• Motivate and engage the field team by organizing key events, e.g., expert seminars, BA dinners, and contests.

Retail Excellence 

• Design service flow adapted to different market needs.
• Incorporate relevant processes and guidelines into specific training programs to ensure the best service quality and grooming that aligns with the desired brand image.
• Monitor expert grooming standards and implement seasonal makeup looks and attire to promote newness.
• Actively participate in the launch animation planning with the marketing and retail team.
• Gather customer & field team’s product feedback and relay it to marketing for review.
• Work with Marketing & Retail functions to formulate responses and follow up on customer complaints.
• Support HPPs, makeup shows, livestreams, in-store events, or other events sponsored by the brand.

Collaboration & Bridging The Markets 

• To be the face of Education in respective markets & establish good relationships with all the education departments of all TR and market partners.
• Maintain a good relationship with other markets’ education teams, seek opportunities for cross-over projects, and exchange best practices.
• Collaborate with HQ on specific project implementation and adaptation to TR APAC & SEAO markets.

Managing Retail Operations for Sephora SG

Lead and manage Retail Operation Executive, SG to:

1. Ensure smooth running of store operations - sufficient stocks & testers, merchandising, beauty events, in-store activities, and customer loyalty development.
2. Conduct regular check on merchandising and gondola maintenance and provide feedback to the Marketing/VM team
3. support the selling effort.
4. Conduct demos/talks/workshops for consumers during key launch activities
5. Monthly submission of competitors’ launches, promo mechanics, and animation spaces to Marketing.
6. Provide Sephora floor layout when the regional VM team requires such.
7. Commission and duty roster for MUEs in selected Sephora stores.

Your skills and experience

• University Graduate or above.
• Minimum 5 years of management experience in makeup artistry, training, or retail sales in the cosmetics industry.
• Possess solid makeup skills or graduated from a well-known makeup school is a plus.
• Willing to travel frequently (40%).
• Fluent in English and Mandarin; other languages or dialects, i.e., Korean or Cantonese, is a plus.
• Computer literacy & proficiency in MS Office applications – PowerPoint, Excel, Word.
• Strong beauty retail experience and business sense in Travel Retail or SEA Local Market environment.
• Strong leadership with a strategic mindset; enthusiastic about retail, education, coaching & developing people.
• A team player with excellent communication, interpersonal, and intercultural skills.
• Passionate and creative about make-up, artistry, and trends.
• Ability to develop and deliver client-centric and interactive training to engage the target audience.

Join us
Be part of the legacy of LVMH and Make Up For Ever, and join us in shaping the future of beauty and fragrance.

https://www.lvmh.com/houses/perfumes-cosmetics/make-up-for-ever/

Make Up For Ever is an equal opportunity employer, embracing diversity and encouraging candidates from all backgrounds to apply.