With 40 years of expertise, LGI Healthcare Solutions develops technological software for the healthcare network. We specialize in providing solutions for clinical, financial and material management, performance and analysis, and workforce management, which includes payroll management. Innovation is at the heart of our activities and we partner with our customers to solve crucial issues and ensure the well-being of patients and all members of the health sector. Today, our solutions support 320,000 healthcare professionals and over 6 million patients.

At LGI Healthcare Solutions, we value diversity and equal access to employment for all. Should you require specific assistance during the recruitment and integration process, don’t hesitate to let us know. It will be our pleasure to accommodate you while respecting the confidentiality of your personal information.

Are you looking to advance your career by joining a team of bright, bold professionals who are committed to improving patient care?   

Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility, teamwork, learning, and excellence.

What will your days be like at LGI Healthcare Solutions? 

You will support customers in the optimal use of LGI Health Solutions' software packages. You will provide quality customer support within prescribed deadlines. You will process and resolve queries promptly to achieve the level of service negotiated with customers.

How will your contributions be showcased?

• Customer service 
  • Provide first-level customer service by creating and handling requests, documenting them, resolving them, and following up until they are closed; 
  • Reproduce the problem or anomaly described by the external customer in the use of the software on internal databases in order to direct the correction to the right department; 
  • Prioritize customer requests according to the severity of the problem to identify situations that may require escalation; 
  • Create change requests and enhancement requests and have them reviewed by the expert; 
  • Provide out-of-hours support on a rotating schedule for certain product families.
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  • Perform first drafting and editing of press releases, newsletters, and columns for external customers that are sent to customers once approved by the team leader and manager; 
  • Revise product documentation for customers.  
• Self-training 
  • Ensures continuous learning of clinical solutions through self-study with a view to versatility.

What you will bring to LGI Healthcare Solutions to succeed in the role:

• Strong customer service skills;
• Knowledge of the Quebec healthcare environment;
• Minimum 2 years experience with LGI clinical solutions; 
• Knowledge of solutions such as Clinibase, eClinibase, Med-Écho;
• Experience working in medical archives (asset);
• Good command of the Office Suite (Word, Outlook, etc.);
• Willingness to support multiple products;
• Ability to work as part of a team;
• This position must be bilingual as the candidate will be responsible for working with documentation in both French and English and communicating, orally and in writing, with both French-speaking and English-speaking partners/clients/suppliers/colleagues.

Here are the many benefits to ensure your personal and professional well-being as well as financial health:  

• Remote, in-office, or hybrid work, with the option of flexible hours to promote balance and performance 
• Group insurance plan and group RRSP with employer participation in effect from day one 
• Minimum of 3 weeks vacation + 5 days personal leave per year 
• Access to a telemedicine service and a complete assistance program for all employees and their family 
• Financial contribution to your training and professional development 
• More than 40 years of expertise in the health IT field opens the door to many career opportunities 
• Projects integrating Agile methodology 
• Employee discount program  
• An organizational culture rooted in the values of courage, determination, excellence, and collaboration around which we come together to develop technology solutions for the healthcare field. 

If you are interested in this position, we would be very happy to tell you more about the role, the team, and life at LGI Healthcare Solutions.  

Apply now!