With 40 years of expertise, LGI Healthcare Solutions develops technological software for the healthcare network. We specialize in providing solutions for clinical, financial and material management, performance and analysis, and workforce management, which includes payroll management. Innovation is at the heart of our activities and we partner with our customers to solve crucial issues and ensure the well-being of patients and all members of the health sector. Today, our solutions support 320,000 healthcare professionals and over 6 million patients.

At LGI Healthcare Solutions, we value diversity and equal access to employment for all. Should you require specific assistance during the recruitment and integration process, don’t hesitate to let us know. It will be our pleasure to accommodate you while respecting the confidentiality of your personal information.

Are you looking to advance your career by joining a team of passionate and motivated professionals who bring their talents to the healthcare system? 

Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility, teamwork, learning, and excellence.

What will your days be like at LGI Healthcare Solutions? 

At LGI Healthcare Solutions, we value the delivery of superior customer service and are committed to the successful operation of our computer systems. We are seeking an IT Support Intern to assist our clients with questions and issues regarding computer systems, hardware, and software. The Intern will work remotely with clients, guiding them through system setup and troubleshooting, while aiming to resolve issues efficiently. We are looking for excellent problem solvers with exceptional communication and customer service skills.

How will your contributions be showcased?

• Provide rapid and effective assistance with computer systems;
• Guide clients remotely through system configuration, troubleshooting, and maintenance;
• Listen carefully to clients’ questions and concerns and offer optimal solutions;
• Prioritize customer satisfaction in all communications, directing unresolved issues to higher-level staff;
• Produce technical documentation for recurring issues that enter the ticketing system;
• Set up multiple workstations for upgrade preparation;
• Represent LGI Healthcare Solutions with professionalism and integrity while helping to advance our corporate mission.

What you will bring to LGI Healthcare Solutions to succeed in the role:

• Troubleshooting ability and analytical skills;
• Good customer service skills;
• The ability to break down technical processes and provide clear, step-by-step instructions;
• A patient and friendly demeanor with a great capacity for listening;
• Good organizational skills and autonomy;
• Commitment to providing exceptional customer service;
• Desire to learn new technologies and systems;
• Familiarity with various platforms like Microsoft Exchange / SharePoint / Teams / Azure / Intune / Active Directory / Windows / Microsoft365;
• Familiarity with MacOS/iOS would be an asset;
• Familiarity with Jira Helpdesk/Confluence would be an asset;
• This position must be bilingual as the candidate will be responsible for working with documentation in both French and English and communicating, orally and in writing, with both French-speaking and English-speaking partners/clients/suppliers/colleagues.

Here are the many benefits to ensure your personal and professional well-being as well as financial health:  

• Remote, in-office, or hybrid work, with the option of flexible hours to promote balance and performance 
• Group insurance plan and group RRSP with employer participation in effect from day one 
• Minimum of 3 weeks vacation + 5 days personal leave per year 
• Access to a telemedicine service and a complete assistance program for all employees and their family 
• Financial contribution to your training and professional development 
• More than 40 years of expertise in the health IT field opens the door to many career opportunities 
• Projects integrating Agile methodology 
• Employee discount program  
• An organizational culture rooted in the values of courage, determination, excellence, and collaboration around which we come together to develop technology solutions for the healthcare field. 

If you are interested in this position, we would be very happy to tell you more about the role, the team, and life at LGI Healthcare Solutions.  

Apply now!