Gestionnaire CRM / CRM Manager

  • Full-time

Company Description

With 40 years of expertise, LGI Healthcare Solutions develops technological software for the healthcare network. We specialize in providing solutions for clinical, financial and material management, performance and analysis, and workforce management, which includes payroll management. Innovation is at the heart of our activities and we partner with our customers to solve crucial issues and ensure the well-being of patients and all members of the health sector. Today, our solutions support 320,000 healthcare professionals and over 6 million patients.

At LGI Healthcare Solutions, we value diversity and equal access to employment for all. Should you require specific assistance during the recruitment and integration process, don’t hesitate to let us know. It will be our pleasure to accommodate you while respecting the confidentiality of your personal information.

Job Description

Are you looking to advance your career by joining a team of bright, bold professionals who are committed to improving patient care?   

Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility, teamwork, learning, and excellence.

What will your days be like at LGI Healthcare Solutions? 

As the Manager of CRM, this role combines technical expertise, strategic vision, and leadership to orchestrate the successful implementation and management of Microsoft Dynamics 365 (D365) at LGI Healthcare Solutions. You will not only manage the technical intricacies of D365, but will also be the link between internal customers (super-users and business process owners) and suppliers. Your proactive leadership ensures that D365 remains a powerful driver of success for the organization.

How will your contributions be showcased?

Stakeholder interaction management:

  • Strategic alignment: Proactively identifies business needs and challenges, collaborating with stakeholders early in the process.
  • Needs assessment: Actively listens to internal customers, understanding their pain points and aspirations.
  • Solution selection: Collaborates with stakeholders to choose the most suitable D365 solution design.
  • Change management: Promotes organizational change related to D365 adoption.
  • Partnership building: Cultivates strong relationships, positioning IT as a driver of business success.
  • Trusted advisor: Provides expert advice on technical solutions, guiding stakeholders towards optimal results.
  • Challenge management: Handles difficult situations, escalations, and conflicts between stakeholders with aplomb and seniority.

Technical expertise :

  • Solution creation: Programs or configures features to provide internal customers or systems with the functionality required to meet business needs.
  • Supplier Management: Oversees external suppliers, ensuring effective day-to-day support and delivery of system implementations and modifications.
  • Challenge and Validation: Has the technical understanding to challenge suppliers when necessary, ensuring the best implementation decisions.
  • Solution design: Independently develop technical solution designs using D365 capabilities.
  • Complexity assessment: Assesses the complexity of changes and initiatives, balancing feasibility and impact. 

Documentation review and system leadership :

  • Implementations:
    • Acts as system project manager for all new implementations or change requests.
    • Leads the analysis, creation, quality assurance, and implementation phases of projects.
    • Carries out and completes functional analysis prior to the realization of the most complex requirements in order to establish the various configurations required, the risks, and the technological limits of the chosen software or SaaS
  • Quality Assurance of Documentation:
    • Review and improvement: Meticulously reviews system documentation, ensuring clarity, completeness, and accuracy.
    • Collaborative writing: Although not always the main author, actively contributes to the improvement of documentation.
    • Knowledge base maintenance: Maintains a solid knowledge base, reinforcing Level 1 support.
  • System management and proactive outlook:
    • System monitoring: Leads the ongoing management of D365, including maintenance, upgrades, and enhancements.
    • Proactive status updates: Provides regular updates to stakeholders, highlighting system performance, risks, and opportunities.
    • Recommendations: Provide strategic recommendations to optimize D365, aligning with evolving business needs.
  • Architecture:
    • Takes a holistic view of different internal customer demands, system performance, integrations, business processes, and strategic initiatives to recommend how systems should evolve and communicate with each other
    • Contributes to the Business Intelligence strategy by understanding the types of data contained in the various systems, so that they can be included in the data warehouse.

Qualifications

What you will bring to LGI Healthcare Solutions to succeed in the role:

  • Bachelor's degree in computer science/computer engineering or college degree with relevant experience.
  • At least 5 years combined experience in CRM implementation, management, or support.
  • Significant experience with Dynamics 365 CE and Power Platform (Dataverse, Apps, Automate, Pages).
  • Knowledge of C# and JavaScript.
  • Experience in creating and managing data models.
  • Ability to learn new technologies and concepts independently.
  • Organized and able to manage projects or coordinate implementations.
  • Stakeholder management skills and emotional intelligence to build strong relationships with internal customers.
  • Proactively provide recommendations for improvements or solutions.
  • Ability to mobilize support from own and other teams.
  • Able to identify and assess risks.
  • Understands business context and processes and can contextualize them with technical functional requirements.
  • Can adapt to working alone or as part of a team, depending on the situation.
  • This position must be bilingual as the candidate will be responsible for working with documentation in both French and English and communicating, orally and in writing, with both French-speaking and English-speaking partners/clients/suppliers/colleagues.

Additional Information

Here are the many benefits to ensure your personal and professional well-being as well as financial health:  

  • Remote, in-office, or hybrid work, with the option of flexible hours to promote balance and performance 
  • Group insurance plan and group RRSP with employer participation in effect from day one 
  • Minimum of 3 weeks vacation + 5 days personal leave per year 
  • Access to a telemedicine service and a complete assistance program for all employees and their family 
  • Financial contribution to your training and professional development 
  • More than 40 years of expertise in the health IT field opens the door to many career opportunities 
  • Projects integrating Agile methodology 
  • Employee discount program  
  • An organizational culture rooted in the values of courage, determination, excellence, and collaboration around which we come together to develop technology solutions for the healthcare field. 

If you are interested in this position, we would be very happy to tell you more about the role, the team, and life at LGI Healthcare Solutions.  

Apply now!

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