Conseiller(ère), soutien technique / Technical Support Advisor

  • Full-time

Company Description

With 40 years of expertise, LGI Healthcare Solutions develops technological software for the healthcare network. We specialize in providing solutions for clinical, financial and material management, performance and analysis, and workforce management, which includes payroll management. Innovation is at the heart of our activities and we partner with our customers to solve crucial issues and ensure the well-being of patients and all members of the health sector. Today, our solutions support 320,000 healthcare professionals and over 6 million patients.

At LGI Healthcare Solutions, we value diversity and equal access to employment for all. Should you require specific assistance during the recruitment and integration process, don’t hesitate to let us know. It will be our pleasure to accommodate you while respecting the confidentiality of your personal information.

Job Description

Are you looking to advance your career by joining a team of passionate and motivated professionals who bring their talents to the healthcare system? 

Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility, teamwork, learning, and excellence.

What will your days be like at LGI Healthcare Solutions? 

The main responsibility is to ensure a good customer experience. You'll be responsible for ensuring the smooth running of hardware such as computers, software, and in-house operating applications.

How will your contributions be showcased?

Level 1 support for IT materials:

  • Respond to incident tickets and queries within requested timeframes by analyzing problems;
  • Ensure the proper functioning of technological and audiovisual equipment before various internal and external meetings, as requested, by carrying out functional tests beforehand;
  • Ensure communication in the event of a breakdown, software incident, or unresolved ticket opening, and follow up with users;
  • Access management;
  • Train internal users to use internal hardware and applications, to make them self-sufficient with the help of various documentation;
  • Contribute actively to the knowledge base. 

Computer management of employee arrivals, transfers, and departures:

  • Install, configure, and maintain workstations, validating needs and requirements;
  • Repatriate equipment when employees leave.


What you will bring to LGI Healthcare Solutions to succeed in the role:

  • Professional degree in computer science or equivalent experience;
  • 5 years of experience in IT support;
  • Knowledge of Microsoft environment (Azure Active Directory, M365, Exchange);
  • Experience in supporting Microsoft Windows and Apple MacOS workstations; 
  • Experience in supporting Apple iOS and Google Android cell phones;
  • Strong customer service skills (communication, empathy, emotional intelligence);
  • Strong ability to troubleshoot and find solutions when they are not yet known;
  • Resourcefulness and ability to build a network of people to find solutions;
  • Ability to prioritize workload independently;
  • Ability to learn new technologies and concepts independently;
  • Proactively provide recommendations for improvements or solutions;
  • Ability to rally support from their team and other teams;
  • This position must be bilingual as the candidate will be responsible for working with documentation in both French and English and communicating, orally and in writing, with both French-speaking and English-speaking partners/clients/suppliers/colleagues.

Additional Information

Here are the many benefits to ensure your personal and professional well-being as well as financial health:  

  • Remote, in-office, or hybrid work, with the option of flexible hours to promote balance and performance 
  • Group insurance plan and group RRSP with employer participation in effect from day one 
  • Minimum of 3 weeks vacation + 5 days personal leave per year 
  • Access to a telemedicine service and a complete assistance program for all employees and their family 
  • Financial contribution to your training and professional development 
  • More than 40 years of expertise in the health IT field opens the door to many career opportunities 
  • Projects integrating Agile methodology 
  • Employee discount program  
  • An organizational culture rooted in the values of courage, determination, excellence, and collaboration around which we come together to develop technology solutions for the healthcare field. 

If you are interested in this position, we would be very happy to tell you more about the role, the team, and life at LGI Healthcare Solutions.  

Apply now!

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