About LGC Assure:

LGC ASSURE is a business unit within LGC Group, bound together by the core purpose of “Science for a Safer World”. Our mission is to provide intelligent assurance for our customers and their supply network, primarily in the global food and beverage sector. We achieve this through three primary product and service offerings: certification and standards, digital and data, and testing and science-based services.

Our core products are:

BRCGS: Protecting brands with globally recognised supply chain assurance solutions, based in London – UK and Milton – Canada.

INFORMED: Delivering quality assurance through globally trusted testing and certification programs for banned substances, based in Cambridge – UK and Lexington – US.

Safefood360: A leading software provider covering all aspects of compliance, delivered by a team of experienced food industry authorities based in Dublin – Ireland.

Reporting to the VP of Professional Services, the Customer Implementation Specialist will focus on helping deliver customer satisfaction across a variety of projects. Responsible for implementing clients’ Food Safety & Supplier management System onto Safefood 360 platform, by building relationships with client, crafting project plans, driving the implementation, interpreting data and entering this into the system, and building suitable workflows.

This role will also entail conducting customer training upon the implementation!

Key Responsibilities

The primary responsibilities of the role will be as follows:

• Learn and be proficient with the use of SF360 software.
• Collect and organise customer data, forms records and schedules.
• Enter data into prescribed database software and build workflows.
• Ensure that accurate data has been entered into the database, conduct gap analysis and data clean up.
• Integrate and spearhead implementation projects for assigned clients.
• Maintain and ensure project Smartsheets are up to date.
• Handle clients' expectation, build project review meeting agendas and follow-up actions report.
• Keep well appraised of relevant legislation to support clients achieving compliance.

Knowledge, Experience and Technical Skills

• Bachelor’s, Master's or equivalent experience in food technology.
• Proven experience in front-line food safety/quality coordinator role in food manufacture environment.
• Experience in developing and maintaining HACCP systems in a food business.
• Experience supporting 3rd party audits and bodies and customer technical audit.
• Experience in training, and account, customer & client management.

Person Specification

• A self-starter with the ability to perform both individually and within a team environment.
• Excellent attention to detail and problem solving is needed.
• Prior history in building and maintaining customers relationships.
• Trusted and proactive teammate, supporting colleagues in driving a culture of continuous improvement.
• Integrity in taking care of confidential and critical information.
• Strong organisational, project management and time management skills.
• Eloquent, excellent verbal communication and presentation skills.

ABOUT LGC:

LGC is a leading, global life science tools company, providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of important tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be respected for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out with this in mind.

For more information about LGC, please visit our website www.lgcgroup.com

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