K-Tek’s core business is into temporary staffing, permanent placement and volume hiring. Since inception of our staffing solutions has grown multi-fold with global offices. We know what works best for our clients and what doesn’t. This is the key differentiator and this is how we edge over the competition.

SDM (1.)

P&L responsibility 

Expansion of services to fill all gamut’s of infrastructure-increase breadth. 

Focus on project opportunities and transformation initiatives .

ITIL process definitions and implementation .

Automation in service delivery .

Resource management Utilization .

Billing Management reporting .

Conduct regular in depth service and process audits. 

Employee retention, motivation and training .

Focus on grooming people from L1 to L2, L2 to L3 within select timelines .

Value add to customer-YOY by working closely with the Transformation and 

Consulting group for: 

Architecture gap assessment studies 

Implementation of new technologies .

Consolidation/virtualisation opportunities .

Reduce business impact of outages .

Cost savings through better solutions .

Enhance operational efficiencies 

Overall SLA management – Operation interaction with technologies Lead / 

Service Owner .

Overall Customer and Employee Satisfaction.  8326034697

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