Customer Engineer

  • Remote, Remote, USA, United States
  • Employees can work remotely
  • Full-time

Company Description

At Krisp, we build products to enhance professional and effective communication for everyone. Krisp mutes background noise bi-directionally during calls, becoming a virtual microphone and speaker within Windows, Mac OS. Our team is defining the future for remote employees' voice and video communication.Krisp is an award winning product, loved throughout the world.

Krisp received 6 prestigious awards in the last 3 years:

  • Webby Awards in Productivity and Collaboration 2021
  • Gartner Cool Vendor 2020
  • TIME 100 Best Inventions 2020
  • Forbes Cloud 100 Rising Star 2020
  • Forbes AI 50 most promising AI startup 2020
  • Product of the Year on Product Hunt 2018

Job Description

Location: US, Remote

We are a remote-first company, so you can work from anywhere. However, based on the business need some roles are considered for specific locations.

The Role:
We are searching for a Customer Engineer that has a real passion for technology and can work closely with other members of the sales organization. Krisp has had initial success securing and expanding B2B customers globally, and we are poised to accelerate our business further. This is a lucrative opportunity to build mutually beneficial relationships with prospects and customers to grow Krisp revenues.

What You’ll Do:

  • Develop an expert knowledge of how Krisp’ solutions work at a technical level 
  • Provide demonstrations and overviews of Krisp’s solutions
  • Engage prospects to review requirements including voice quality and IT deployment options 
  • Maintain knowledge of Krisp’s compatibility with voice applications, deployment platforms, and Identity Management solutions
  • Be technical lead for key customers deployment and participate in pre-scheduled checkpoint calls 
  • Build strong relationships with Product and Engineering teams to understand Krisp product strategy and roadmap and align with customer requests
  • Lead Proof of Concepts, define criteria and key milestones.

Qualifications

What We’re Looking For:

  • Bachelor's or Master’s degree
  • 3+ years hands-on experience as a customer facing sales/systems engineer
  • Experience working at a SaaS, IT or Voice centric organization
  • Strong writing and follow up skills
  • Ability to build strong relationships with prospects/customers
  • Willing to help meet revenue goals of sales organization
  • Great at working in a fast paced team environment.

Additional Information

Benefits at Krisp:

  • Competitive compensation
  • Stock options
  • Learning and development assistance
  • Health, dental and vision insurance
  • Flexible Time Off
  • Paid Parental Leave
  • Maternity Leave Top-up
  • Gym reimbursement
  • Referral bonus program
  • Work from forest (remote work initiatives)


Krisp is an Equal Opportunity Employer:

All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We do not tolerate discrimination or harassment of any kind. All employees and contractors of Krisp treat each other with respect and empathy.

All your information will be kept confidential according to EEO guidelines.