Customer Success Manager

  • Remote, Remote, USA, United States
  • Employees can work remotely
  • Full-time

Company Description

At Krisp, we build products to enhance professional and effective communication for everyone. Krisp mutes background noise bi-directionally during calls, becoming a virtual microphone and speaker within Windows, Mac OS. Our team is defining the future for remote employees' voice and video communication. Krisp is an award winning product, loved throughout the world.
Krisp received 6 prestigious awards in the last 3 years:

  • Webby Awards in Productivity and Collaboration 2021
  • Gartner Cool Vendor 2020
  • TIME 100 Best Inventions 2020
  • Forbes Cloud 100 Rising Star 2020
  • Forbes AI 50 most promising AI startup 2020
  • Product of the Year on Product Hunt 2018

Job Description

Location: US, Remote

We are a remote-first company, so you can work from anywhere. However, based on the business need some roles are considered for specific locations.

The Role:

As a Customer Success Manager, you will drive successful customer adoption of Krisp applications through establishing and delivering a positive customer experience for our customers. You will develop solid, trusted customer relationships to help drive our expansion. You’ll interface closely with our sales, customer support and product management teams to ensure customer needs are met. This role requires technical acumen, as well as excellent interpersonal and organizational skills. You’ll be an early member of a small and growing team, with significant opportunity for advancement within the company.

What You'll Do:

  • Onboard multiple new customers on a daily basis
  • Establish cadence with key customers to review use of Krisp
  • Monitor B2B analytics and identify accounts underutilizing Krisp
  • Manage Renewal and expansion forecasting through Salesforce.com
  • Collaborate with Customer Engineering to develop enterprise onboarding guides for multiple use cases
  • Constantly find opportunities to gain product insights from customers
  • Develop and implement systems to monitor and ensure customer success, including NPS.

Qualifications

What We’re Looking For:

  • 3 or more years of customer-facing and project management experience in customer success, account management or other relevant experience, ideally in a fast-paced services or technology-related environment
  • Ability to drive a motion to improve renewal/expansion rates and reduce customer churn
  • Demonstrated success working directly with clients, including developing account strategy and building senior level relationships
  • Experience working with enterprise customers or partners, managing software deployments
  • Strong written and verbal  communication skills, and proven ability to work with both technical and non-technical teams
  • Strong organization skills, with an ability to manage multiple incoming requests, a strong sense of how to motivate others, and the ability to “get things done”.

Additional Information

Benefits at Krisp:

  • Competitive compensation
  • Stock options
  • Learning and development assistance
  • Health, dental and vision insurance
  • Flexible Time Off
  • Paid Parental Leave
  • Maternity Leave Top-up
  • Gym reimbursement
  • Referral bonus program
  • Work from forest (remote work initiatives)


Krisp is an Equal Opportunity Employer:

All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We do not tolerate discrimination or harassment of any kind. All employees and contractors of Krisp treat each other with respect and empathy.

All your information will be kept confidential according to EEO guidelines.