• Sumtotal LMS Support experience is mandatory.

• Good experience in understanding business requirements and converting them to technically understandable documents

• Good in coordinating with different business users and product vendors to resolve system issues

Job description:

• Contribute to the planning of application/infrastructure releases and configuration changes

• Accountable for User Account Management of all applications within the Enterprise Learning Architecture

• Implement all application configuration changes and maintain the configuration documentation.

• Accountable for Level III Application Support

• Examine potential areas for Service Improvement and raise proposals with the Service Manager

• Provide technical leadership

• Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex issues

• Provide input to administering and maintaining all production and internal environments

• Provide input to the implementation, backup and roll-back plans

• Act as a technical resource for internal and external projects

• Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support

• Execute System test cases, in stage and prod as part of Change requests validation process

• Interact/Coordinate with respective application vendors

• Accountable for overall process improvement

• Experience in remedy ticketing tool is preferable

Thanks & Regards,

All your information will be kept confidential according to EEO guidelines.