Koneksa is a leading patient-centric digital biomarker company for the pharmaceutical and biotechnology industries that develops end-to-end solutions for remotely collected clinical data. Koneksa supports agile decision-making in drug development and market strategy. By delivering integrated solutions for efficient trial designs that produce more meaningful data, Koneksa aims to revolutionize effect detection in clinical research. 

Koneksa launched in 2015 following incubation support and initial investment from the Merck Global Health Innovation Fund. The Koneksa Compare Software-as-a-Service (SaaS) platform is a single instance, multi-tenant environment deployed at more than 400 clinical research sites globally. Customers include more than a dozen pharmaceutical companies who subscribe to the platform and related scientific/technical services to enable clinical trials of new medicines that are assessed using our digital biomarkers. The company has a capital efficient history, with early funding from Waterline Ventures and in July 2020 completed a Series B led by Spring Mountain Capital that included McKesson Ventures, Novartis Pharma AG,  MBX Capital, and participation from all existing investors. Koneksa has consistently achieved significant year-over-year revenue growth and is well funded to achieve profitability through organic growth.

We are actively seeking to hire a Relationship Engagement Manager to provide strategic oversight of key client accounts, ensuring consistent delivery of contract requirements for all product offerings.  You will focus on establishing and managing governance activities, and work to strengthen and expand relationships with client decision-makers and influencers.

The Relationship Engagement Manager leads and contributes to client management strategy, developing and implementing process improvements and standardization with the goal of securing repeat business and increasing adoption of Koneksa’s software, study data, and analysis solutions.

This is a remote role and will report to the Director, Client Services.  This role will require periodic travel.

Responsibilities

• Serve as client advocate and portfolio-level key point of contact for existing clients, interacting with multiple levels within the client organization
• Define, implement, and maintain governance for assigned portfolio utilizing best practices and client-specific standards
• Ensure successful delivery of both technology and services across client portfolio, with a focus on standardization and superior service
• Manage client escalations, working with internal stakeholders and client teams to resolve
• Develop and present client reports, presentations, and metrics
• Facilitate and host customer quarterly business reviews reviewing current portfolio and future opportunities
• Conduct ad hoc analyses and special projects from time to time to meet client expectations for product quality and value
• Identifies opportunities for operational efficiencies across client portfolio, while ensuring customer satisfaction
• Partner with Business Development, to contribute to new sales activities, providing product and client knowledge to the pre-award process.
• Elevate new business opportunities through the identification of follow-on work, product enhancements, or additional service offerings
• Participate in conferences, symposiums, and other forums for professional knowledge sharing.

• Bachelor’s degree
• 7+ years of experience in Relationship Management or Program Management within healthcare or life sciences technology and software
• Experience in high growth/startup environments preferred
• Self-starter attitude while collaborating with multifunctional teams
• Experience in analytics, metrics, and reports for client or portfolio activity
• Detail oriented in a fast-paced environment, while managing multiple priorities
• Experience in leading remote and in-person presentations
• Excellent written and verbal communication skills 
• Robust understanding of web and mobile-based technologies

All your information will be kept confidential according to EEO guidelines.

Benefits

• Competitive salary
• Stock option scheme eligibility
• 100% covered employee healthcare
• 50% dependent covered healthcare
• Employer 401(k) matching
• Choice of computer equipment

Koneksa Health, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Koneksa Health Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.