At GovOS, we believe that government’s potential to do good is largely measured by how quickly they respond to and accommodate citizen needs, both online and off. Evolving out of 30+ years of providing public sector services, GovOS has been built with the mission to accelerate the digital transformation of government.  We are committed to being exceptional partners with agencies nationwide as we work together to bridge the growing gap between the analog and digital ages.

The Renewal Specialist, reporting to the Director of Customer Success, is responsible for working with the Customer Success Team to quote and process software license renewals before expiration. This includes managing the renewal process from start to end, forecasting, problem-solving, and following up with customers.

This individual will facilitate pipeline management of renewal transactions by successfully using objection handling and negotiation skills to create urgency and action in reaching deal acceptance to close renewals timely and accurately.

The successful candidate will be professional, strategic, data-driven, and a motivated team player excited to work in a fast-paced new role within the established Customer Success team. This position offers an excellent opportunity to contribute to the growth of GovOS.

Responsibilities

• Proactively secure upcoming renewals before expiration
• Achieve renewal rate goals by following established renewal processes
• Provide status updates on outstanding and upcoming renewals
• Update records with detailed activities and next steps to provide complete visibility into accounts, opportunities, and forecasts
• Generate accurate renewal quotes and proposal documentation for customer delivery
• Manage retention playbooks with the Customer Success team to forecast renewals accurately
• Maintain established timelines and communications with customers for process execution
• Follow-up with customers and internal teams to address concerns.
• When applicable, identify and communicate cross-sell and upsell opportunities with Sales

• 1-2 Years in a customer-facing role within an enterprise software or software-as-a-service organization
• Highly organized with proven experience successfully achieving and exceeding performance goals
• Proven record of “do-er” mentality with a hands-on, passionate, curious, empathetic approach and the grit to get things done
• Results-driven and proven ability to meet or exceed goals
• Operationally solid discipline with an analytical, process-oriented mindset and a data-based approach to decision-making and assessment
• Excellent oral and written communication skills
• Ability to maintain a professional dialogue and demeanor in challenging situations
• Highly organized and can work independently and be accountable for results with minimal supervision
• Able to handle large quantities of information while maintaining a high level of accuracy
• Experience with software annual renewal processes, and Salesforce or similar CRM tools, preferred
• Central/Mountain work hours; candidates in these times zones preferred

Compensation & Benefits

• Pay Range: $65,000 - $75,000 annually
• Leadership and career development opportunities
• Competitive insurance (medical, dental, vision, and voluntary life & disability)
• Mental health benefits
• 401(k) plan (company matching)
• Paid holidays
• Flexible PTO - no accruals
• Paid generous parental leave
• Business casual environment

The pay range listed above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors, including but not limited to work location, experience, and performance.