GovOS works with local governments across the country to provide them with the tools they need to improve the lives of the citizens they serve. Our mission is to help those agencies along their digital transformation journey. We are a fast-growing software company that is moving quickly to facilitate a market experiencing explosive transformation in response to unprecedented times. In many ways, we act like a startup with enterprise-level resources backing our actions.

We’re a remote hybrid team that enjoys spending time together both online and in-person, and we value pushing each other to be our best professionally and personally. Our goal is to incorporate the GovOS values in everything we do: Own it; Purpose Driven; No Day Wasted; Customer Centric; and Win as a Team.

GovOS is looking for strong help desk/customer service/support agents. You will have the ability to provide first line support to our clients located throughout the United States.  Each day diagnosing, investigating, and resolving technical issues. We care about our end users around the country, we want team members who have a great attitude and helpful personality. The expectation is to become an expert in our products.

Responsibilities

• Respond to calls from end users having issues with software and hardware devices via phone, CHAT, email, and some in person
• Be proactive and manage incidents from beginning through final resolution
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Log all requests and incidents in the call tracking system (Service Cloud)
• Escalate unresolved issues and ask for help from senior members of the team
• Contribute to the overall team effectiveness and knowledge by sharing diagnostic advice and procedures with other Support techs
• At all times remaining professional and focused on the highest degree of customer satisfaction
• Office hours range from 7 AM to 7 PM in Austin, TX

#govos2022

Requirements

• At least 3 years of support experience on a help desk
• Experience with basic network troubleshooting including WIFI & Ethernet problems
• Hands on experience working with and supporting the following products and tools:
• Anti-Virus Software
• Microsoft Active Directory (AD)
• Microsoft Domain Name Services (DNS)
• Microsoft Dynamic Host Configuration Protocol (DHCP)
• Microsoft Windows
• Network Printers
• Microsoft Office products
• Ticketing System (i.e.,Salesforce, ServiceCloud)
• General System Administration
• Effective communication (verbal and written)
• A+ Certification

As a full-time employee, you will receive access to the following benefits

• Leadership and career development opportunities
• Low cost insurance (medical, dental, vision, life & disability)
• 401(k) plan (company matching)
• Paid holidays 
• Open PTO plan - no accruals
• Paid maternity & paternity leave
• Educational assistance
• Business casual environment