At Kofile, we believe that government has infinite potential to do good and that all information residing within local governments should be preserved, digitized, and made available to all their employees and citizens. We partner with government agencies nationwide to help them meet their citizens’ needs by preserving the integrity and content of paper documents to ensure they will be available for use forever and modernizing information anagement through digitization and access systems.

The Operational Excellence leader will be passionate and experienced in developing operational strategies that help achieve organizational excellence. This is a highly impactful role and a unique opportunity to utilize leadership, influence, operations experience, and communication abilities to identify and drive change through continuous improvement and lean operation initiatives for Kofile.

This individual will need the ability and courage to coach several levels of leadership, from senior to front-line leaders, as well as shop floor operating personnel. You will also work in collaboration with the business and operations transformation teams to accelerate strategies, capabilities, and infrastructure to optimize resources drive process improvement and consistency, maximize efficiency.

This role will have high visibility with the key site and corporate leadership and will be working to deliver significant financial bets to the business.

Leadership

• Business Process Management (BPM) leadership of strategic initiatives that maximize customer value, increase operational efficiency, or increase volume throughput
• Create and implement operational strategy and planning in-line with the delivery operating plan and strategies
• Identify industry issues, trends, and emerging market conditions to support operational decision-making
• Facilitate cross-pollination and collaboration across the network and operating units, leveraging organizational resources
• Demonstrate strong change management capabilities to influence, persuade and implement strategies
• Develop and deploy production operations playbook across the business to drive culture change and transformation across the enterprise.

Analytics

• Frequently monitor and review operational and individual performance metrics
• Prepare operational performance reports to provide insights to leadership and employees at appropriate intervals
• Create an analytical culture to improve decision-making and drive efficiency, quality, and profitability
• Process Implementation, Improvement and Control
• Overall project delivery directly or through others (e.g., internal/external resources). This will include coordinating and managing regional initiatives
• Function as a change agent as needed for project implementation to the organization to ensure continued project delivery success, including work with business partners to ensure essential document management and communications related to business activities
• Engineer processes to yield appropriate external service levels at appropriate costs, constantly optimizing resources
• Continuously remove waste, friction, and frustration from operational processes
• Create mechanisms for pro-actively assessing the effectiveness of processes

Talent Management

• Motivate team members towards achieving established goals, maintaining a culture of accountability and execution
• Ensure offices focus on operational effectiveness and efficiency via suitable structures, roles, responsibilities, and expectations
• Champion formal training and on-going growth and development across all operations personnel

Technology Assessment and Development

• Possess and utilize a deep understanding of available tools and systems to advance processes and automation
• Drive changes needed within systems through collaboration with business transformation and other related resources
• Stay abreast of and implement emerging technology that can be incorporated into operational strategies

Communication

• Collaborate with business partners (across functions) to ensure successful project implementation through the deployment of PM tools, processes, and personnel.
• Manage relationships and communication between internal and external project management resources, stakeholders, and senior management.

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Educational Reqirements and Qualifications

• Master’s Degree from an accredited college or university
• Certification in lean, six sigma and/or related methodologies
• Demonstrated strong change management capabilities with emphasis on team behavior change needed to sustain business process improvement
• Excellent organizational, planning and project management skills with a strong attention to detail and ability to effectively manage multiple cross-functional projects simultaneously
• Demonstrated leadership in a matrix organization, able to motivate and inspire team members to high performance levels
• Strong understanding and demonstrated experience in the areas of Continuous Improvement, Operational Excellence, Lean principles, statistics, and data analysis
• Demonstrated understanding of Lean principles such as Value Stream Mapping, Just-in-Time, Visual Management, Continuous Improvement Process, Kaizen, A3 Problem Solving
• Ability to solve practical problems in situations where only limited standardization exists
• Ability to plan, organize, and prioritize workload, and respond to changing business demands
• Demonstrated ability to develop and maintain effective collaborative relationships with team members, management, and internal/external partners
• Ability to lead and support cross-functional teams to deliver against common goals

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Benefits: 

As a full-time employee, you will receive access to the following benefits

• Leadership and career development opportunities
• Low cost insurance (medical, dental, vision, life & disability)
• 401(k) plan (company matching)
• Paid holidays 
• Open PTO policy - no accrual
• Paid maternity & paternity leave
• Educational assistance
• Business casual environment