GovOS works with local governments across the country to provide them with the tools they need to improve the lives of the citizens they serve. Our mission is to help those agencies along their digital transformation journey. We are a fast-growing software company that is moving quickly to facilitate a market experiencing explosive transformation in response to unprecedented times. In many ways, we act like a startup with enterprise-level resources backing our actions.

We’re a remote hybrid team that enjoys spending time together both online and in-person, and we value pushing each other to be our best professionally and personally. Our goal is to incorporate the GovOS values in everything we do: Own it; Purpose Driven; No Day Wasted; Customer Centric; and Win as a Team.

The number of clients for whom we provide vacation rental compliance and tax collection is growing quickly, and we are hiring a STR/BLT Account Manager on our Customer Success team to assist in compliance efforts within our communities. We have a lot of very happy clients and are always looking for innovative ways to meet their tax and compliance needs.

**This is not a sales position**

Responsibilities:

The STR/BLT Account Manager is the primary point of contact for STR/BLT clients and is in charge of ensuring the timely discovery and notification of advertised short-term rental properties. The position is highly independent, and requires that each Account Manager to:

· Attend all meetings from Kick Off to Go Live

· Secondary contact / CC on all correspondence through implementation

· Write up "compliance / review" procedures for property review team

· Assist with site set up, including building workflows and notification templates

· Set up monthly notifications for clients using GovOS Short Term Rental for vacation rental compliance

· Main point of contact after the implementation for all assigned customers

· Conduct ongoing training after the go live date for Customer staff

· Assist assigned Customer in obtaining and realizing value in STR/BLT system

· Help with Freshdesk ticketing system to answer property owner and business owner questions

· Solid software experience with MS Office, particularly Microsoft Excel

· Impeccable attention to detail

· Solid understanding of Accounting Basics

· Strong verbal and written communication skills and excellent customer service

· Ability to multi-task and work well under pressure

· BA/ BS degree required

· Impeccable references a must

· Confidentiality Agreement Required

All your information will be kept confidential according to EEO guidelines.