Knawat is a drop shipping platform that makes it easy for e-commerce entrepreneurs to sell products and have them shipped directly to their customers.

We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.

Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

What's it all about?

Our Scrum Masters are highly visible leaders, building bridges across Visa to ensure projects are effectively developed, integrated and deployed with quality and on time delivery into our production systems. Our Scrum Masters also coach and mentor teams to deliver critical, customer facing, enterprise class software development projects while continuously growing and improving!

What we expect of you, day to day.

• Fulfil the role of the Scrum Master, guiding multiple Scrum Teams using the Agile processes in delivery of Open VisaNet products and services
• Supervise and facilitate teams in all Agile ceremonies including sprint planning, sprint demos, retrospectives, and daily stand ups
• Responsible for creatively removing impediments from the Scrum team so they can continue to perform at their best
• Create, maintain and deliver on project and work stream plans and revise as appropriate to meet changing understanding and needs
• Identify and manage the risks associated with projects to achieve project success
• Ensure that the Definition of Done is being followed by the team
• Support and educate the Product Owner on refining the product backlog and make them ready for upcoming sprints, enabling longer-term work visibility for reporting to delivery and management teams
• Demonstrate ability to influence Product Development and Management teams to improve product features and supportability of a product offering by identifying problems and suggesting and/or driving implementation of fixes or features.
• Work together with team during project estimation sessions and share understanding of projected durations and release plans with leadership team
• Facilitate the teams desire for creativity, continual improvement of efficiency and capability
• Measure team sprint success by using standard sprint metrics and drive team efficiency and productivity improvement through data points
• Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem solving
• Assisting with internal and external communication, improving transparency, and radiating information
• Supporting the team using a servant leadership style, and providing an aspirational example
• Influence others including those more senior on best practices in Agile
• Assessing the Scrum maturity of the team and coaching them to higher levels of maturity.
• Works with other Scrum Masters within the Program to increase the effectiveness of the application of Agile/Scrum

What we’re after…

• 7-10 years of work experience and a bachelor’s degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD
• 3 or more years of hands-on experience leading Agile teams as a Scrum Master.
• Certified Scrum Master, Certified Scrum Master/Product Owner (CSM, CSPO, SAFe) or equivalent professional qualification
• Excellent communication skills, with experience in influencing, listening actively and negotiating within a team environment
• Broad experience of working in a variety of Agile environments of different maturities.
• Exposure to large scale Agile delivery across multiple teams and geographies and the recognition that this is sometime achieved best with flexible working
• Positive leadership skills, with experience in mentoring and inspiring a team and conflict resolution
• Experience with Jira or other agile tools
• Positive attitude, friendly to others, encouraging of co-operation, honesty and respectfulness in the workplace
• Understanding of Software development processes and procedures
• Collaborative mindset, with an ability to empathise with colleagues and establish relationships
• Understanding of change management and release processes
• Ability to manage multiple projects simultaneously with a high degree of competency using Scrum practices

• E-commerce domain expertise is a plus
• Understanding of complex architectural environments.