Kittitas Valley Healthcare expects all employees to uphold our Vision & Mission. The KVH Vision, Mission & Guiding Principles can be found at http://www.kvhealthcare.org/mission-and-vision.

The Patient Service Representative is an integral part of the healthcare team at each clinic. They will be responsible for reception duties, medical records, referrals, pre-authorizations, and scheduling. This position is also required to work closely with the clinic healthcare team, KVH personnel and external customers.

REQUIRED QUALIFICATIONS

• High School Diploma or equivalent
• At least one year of general administrative/clerical or customer service experience
• Current computer experience (medium to expert level) in Microsoft products
• Demonstrated knowledge of Medical Terminology
• Previous cash-handling experience

PREFERRED QUALIFICATIONS

• Some college coursework
• Bilingual
• Previous medical office experience with exposure to some or all of the following;
  • Medical records
  • Insurance verification and pre-authorization fundamentals
  • Scheduling
  • High-volume phone systems
  • Medical Transcription

JOB KNOWLEDGE, SKILLS & ABILITIES

• Demonstrated skills in verbal communication and listening.
• Ability to simultaneously multi-task with multiple interruptions
• Ability to cross train in other areas of practice in order to achieve smooth flow of operations.
• Ability to handle patient and organizational information in a confidential manner.
• Demonstrated skills in providing excellent customer service to customers
• Demonstrated skills in collaboration, teamwork, and problem-solving to achieve goals
• Reads, writes, and understands written and oral instructions in English.
• Demonstrated strong organizational skills
• Ability to learn and adapt to various medical situations
• Attention to detail, accuracy, and follow-through.

Wage Range $15.58 - 19.84