Kinsta provides premium managed WordPress hosting for everyone, small or large. We’re officially recommended and powered by Google Cloud Platform and their premium tier network to ensure lightning fast load times. Some of our clients include companies such as GE, Intuit, AdEspresso, Workforce, Mint, and Swagway.

Premium WordPress hosting for everyone, small or large

Kinsta is a managed WordPress hosting provider where we take care of all your needs regarding your website. We run our services on cutting edge technology and take support seriously.

Kinsta's motivated team is scattered across the globe

Be a part of our global expansion! Our growing team is looking for a Support Engineer who’s excited about working at a quick-moving, fast-growing startup remotely.

Our Italian speaking client base is growing steadily and we're looking for a competent support engineer from 9AM to 5PM (CET) with exceptional communication skills who can provide enterprise level technical support to our customers via our support system (we use intercom.io and our own-developed dashboard (MyKinsta) exclusively for these purposes).

Responsibilities

• Take ownership of issues reported by customers and see problems through to resolution

• Research, troubleshoot, and identify solutions to resolve customer issues

• Provide prompt and accurate feedback to customers

• Monitor uptime and analyze transactional data using third party analytics tool to resolve more advanced issues

• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Maintain and extend the Kinsta blog and knowledge base

Requirements

• Native or bilingual in Italian and completely fluent in English with excellent written communication skills

• WordPress expertise: We only host WordPress and have the best support team in the business (even if we do say so ourselves)

• Familiarity with the following technologies: Linux, NGINX, PHP, and MySQL

Bonus points for the following

• Deep expertise in any (or all) of the following: Linux, NGINX, PHP, and MySQL

• Previous experience in a technical customer service or support role

Build your career with us: Make sure you provide excellent support to our clients and we will take care of your career growth.

Be your own manager: This position offers a great deal of flexibility, responsibility, competitive salary.

Work remotely: We support and encourage the trust-based working environment

Use the latest version of everything: PHP7.2/HHVM, NGINX, Ubuntu, LXC containers, Google Cloud, and more, so you’ll be able to work with a bunch of exciting new technologies and actually use them every day.