Customer Service Warranty Assistant

  • 8160 Highland Rd, Vernon, BC V1B 3W6, Canada
  • Full-time

Company Description

KingFisher is the fastest growing designer, builder and marketer of welded heavy-gauge sportfishing boats in North America. We build and distribute 35 models in 5 series: Offshore, Coastal, Sport, Multi-Species and River Jet through an extensive global dealer network from California to Alaska to Eastern Europe.

Our Purpose: 

Enriching peoples’ lives while spending time on the water

What We Value:

Kingfisher Boats recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviours that are reflective of our values: 

  • Respect for People 
  • Financial Responsibility  
  • Being Accountable 
  • Improving Everyday
  • Community Enrichment 
  • Team Players

We offer a comprehensive compensation package that may include: 

  • competitive salary,
  • MSP and extended benefits coverage,
  • profit sharing,
  • retirement saving plans,
  • employee purchase plans, 
  • and education opportunities.

KingFisher has received the Boating Business Employer of Choice Award and is a finalist for the 2017 Best Managed Companies in Canada!

Job Description

As Warranty Assistant, the incumbent is responsible for the following:

Providing Great Customer Service through after possession care in resolving warranty issues with existing boat owners/dealers in a professional and courteous manner:

  • Responding to Warranty related emails
  • Answering Warranty related phone calls
  • Process warranty claims
  • Create walkthru deficiency list
  • Track and follow up with outstanding work orders
  • Coordinate and track repairs

Providing the Warranty and Technical with administrative support including updating and maintaining various schedules and warranty files:

  • Assist in compilation/creation of warranty file upon possession
  • Notify Operations Teams for service work

Qualifications

  • High school diploma or GED
  • 2 years of customer service experience
  • Familiarity with marine/boat terminology is an asset
  • Computer literate
  • Proficient with Microsoft Word and Excel
  • Strong written and oral communication skills
  • Well-developed organization and planning skills
  • Good negotiating skills
  • Proven ability to work in a team
  • Customer service orientation
  • Numbers oriented, with good attention to detail

Additional Information

KingFisher Boats offers an incredible work environment, and career advancement opportunities. 

Job Type: Full-time

Salary: $32,000.00 to $38,000.00 /year

We will review all application, however, only those selected for an interview will be called.

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